SP
Scott PNo ticket in time
I had to buy another ticket from a reputable vendor
I canceled payment on my crefit card for your incompetence
Luang Prabang to Vientiane, Train Second Class Seat, Laos Railway by Family Service, Mar 14, 2026
MS
Maria SEfficient, on time.
Enormous station outside Luang Prabang but no disabled facilities at all that I could see - no lifts or easy access, unless you arrive by car to the front (we were dropped off a few hundred meters away). No pen knives allowed!!! Which is a real problem for most backpackers who rely on self catering.
Luang Prabang to Vientiane, Train Second Class Seat, Laos Railway by Family Service, Mar 14, 2026
KD
Kuldip DNo communication. After waiting had to get a flight. Later they confirmed train ticket. Nobody responded to my requests for a update. Waste of time and money and the stress.
Luang Prabang to Vientiane, Train Second Class Seat, Laos Railway by Family Service, Mar 13, 2026
PT
Pierre TYou never sent me the ticket
Luang Prabang to Vientiane, Train Second Class Seat, Laos Railway by Family Service, Feb 24, 2026
D
David Even if there is no available seats on this train 12go permit us to go.
Luang Prabang to Vientiane, Train Second Class Seat, Laos Railway by Family Service, Feb 20, 2026
KF
Keiron FCrazy service and chaos trying to get on train with much pushing and shoving make sure you get there early as it is more like an airport with security and luggage scanners and the station is a long way from Luang Prabang city. Allow 30 mins by taxi to get there . But a clean quick service
Luang Prabang to Vientiane, Train Second Class Seat, Laos Railway by Family Service, Feb 10, 2026
BK
Bryan KBooked 1845 express train. Ticket issued for 1912 slow train
Luang Prabang to Vientiane, Train First Class Seat, Laos Railway by Family Service, Feb 10, 2026
GT
Grete TImpossible to get tickets through official app. 12go.asia fixed it in a few hours!
Luang Prabang to Vientiane, Train Second Class Seat, Laos Railway by Family Service, Jan 31, 2026
M
Maryam I booked a train ticket from Luang Prabang to Vientiane with 12go. But I received the QR code from the “family service” company very late that made me feel stressed and anxious. But the train was on time and comfortable.
Luang Prabang to Vientiane, Train Second Class Seat, Laos Railway by Family Service, Jan 30, 2026
JB
Jan BIt's just a train ride. Took first class...the main difference to second class was the seat color, a table in the armrest and a lady with a service cart where you can buy stuff. Don't waste your money on first class. It was clean and the seats are ok for a few hours.
Luang Prabang to Vientiane, Train First Class Seat, Laos Railway by Family Service, Jan 28, 2026