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Thorsten WNobody told me that pocket knifes, first-aid scissors or any spray cans are not allowed and taken off after x-ray inspection 😳. I never experienced this in an ordinary train- redicilous!
I refused the journey.
Luang Prabang to Vang Vieng, Train Second Class Seat, Laos Railway by Family Service, Dec 19, 2025
JG
Julian GMy tickets weren’t booked as promised, I was offered to go almost 5 hours later. Or go three hours earlier and uppay more than double for business class. Just all on the night before leaving. While I had booked four days ahead. Very poor service.
Luang Prabang to Vang Vieng, Train Second Class, Laos Group Tour, Dec 19, 2025
AS
Andre SYou need to book at least 48 hours before, the boarding is a mess, be prepared.
Luang Prabang to Vang Vieng, Train Second Class Seat, Laos Railway by Family Service, Dec 18, 2025
JG
Jamini GI did not receive my QR code from the operator so I was unable to carry out my trip. I have also been struggling to get my refund.
Luang Prabang to Vang Vieng, Train Second Class Seat, Laos Railway by Family Service, Dec 18, 2025
SW
Stephanie WThe station didn’t accept the qr code as a ticket so I had to queue in the office to get a paper ticket. It took over 30 minutes and I almost missed my train. Wouldn’t recommend.
Luang Prabang to Vang Vieng, Train First Class Seat, Laos Railway by Family Service, Dec 18, 2025
GM
Gerry MSeemless operation, ticket was waiting at train station .. check through baggage .. on allocated train seat .. done 😊
Luang Prabang to Vang Vieng, Train Second Class Seat, Laos Railway by Family Service, Dec 6, 2025
EZ
Erich ZWe booked our train departure at noon, which was confirmed. One day before our trip it was postponed to 6pm and we had to change our travel plans
Luang Prabang to Vang Vieng, Train First Class, Laos Group Tour, Dec 3, 2025
TV
Tania VToo much fuse for just a normal train journey (checking passpoet, security check luggage, being 2 hours on site before the Departure, access to the departure Lane only 20 minutes before the departure and queing for new scan of ticket). On the train, not enough Space for big luggage. The train left one minute earlier than planned (on time is not before time).
Luang Prabang to Vang Vieng, Train Second Class Seat, Laos Railway by Family Service, Nov 29, 2025
MM
Molly MCommunication with company was poor, didn’t receive the tickets we initially booked and had to chase them up 24 hours before our train, ended up being put on a train later that day after sending multiple messages in a row hearing no response. Train itself was perfect but wouldn’t use this again
Luang Prabang to Vang Vieng, Train Second Class, Laos Group Tour, Nov 25, 2025
MA
Megan AOnly found out that the tickets we purchased through this app months before this weren’t actually bought on their end and we had no tickets whilst I was stood in line in the train station. Have emailed and heard nothing back. Don’t recommend
Luang Prabang to Vang Vieng, Train Second Class, Laos Group Tour, Nov 25, 2025