AD
Adrian DVery disappointing experience with 12Go – incorrect tickets, excessive price and poor handling
Our experience with 12Go and our overnight train journey was extremely disappointing.
First of all, 12Go issued our tickets incorrectly. We had specifically booked the two lower berths, beds 5 and 6, but the tickets issued by 12Go indicated beds 5 and 7. When we arrived at the train, beds 5 and 6 were actually prepared for us, exactly as we had requested, but because the tickets showed bed 7, the train staff insisted that one of us had to move to the upper berth.
This created a completely unnecessary problem that was caused by the incorrect ticket issued by 12Go.
There is also another very important issue: we booked our tickets several months in advance and paid roughly twice as much as the same tickets cost when booked only one or two days before departure. We understand that prices can vary, but paying double for booking months in advance, rather than receiving a better or at least similar price, is extremely frustrating and feels completely unfair.
The situation then became even worse on the train.
Our cabin had two additional beds that had not been sold. Instead of simply resolving the problem caused by the incorrect ticket, the train staff asked us to pay 1,000,000 VND extra for a private cabin. We refused because this was not a service we had requested, and it was not our responsibility that the other beds had not been sold.
The staff then asked us to pack all our belongings and move to another carriage, to a cabin that was clearly of lower quality, where the upper berths were already occupied and where we did not have the same services, including breakfast.
We refused to accept this because it was not the accommodation we had paid for, and eventually we returned to our original cabin.
The whole situation involved repeated discussions and uncomfortable interactions with the train staff, which completely ruined what should have been a relaxing overnight journey.
Even after returning to our original cabin, we spent much of the night feeling uneasy and alert, wondering whether the staff would come back to the cabin to continue the discussion.
This experience was not simply a minor inconvenience. We paid significantly more by booking in advance, 12Go issued our tickets incorrectly, and the resulting mistake caused us problems with the train staff and a very stressful journey.
We therefore believe that 12Go should take responsibility for what happened.
We chose to book through 12Go months in advance because we expected the service to make our journey easier and more reliable. Unfortunately, the opposite happened: we paid substantially more and ended up dealing with a problem that should never have occurred.
We would like 12Go to review this case, explain why the tickets were issued incorrectly.
Hue to Ninh Binh, Train #SE20 VIP Sleeper 4x, Lotus Train, Aug 17, 2026
JW
Jasmin WI bought VIP tickets and experienced the same train wagon as I booked before- normal ticket. But that so called VIP ticket was overpriced for that what I got.
Hue to Ninh Binh, Train #SE20 VIP Sleeper 4x, Lotus Train, Jul 17, 2026
PV
Pierluigi VNice trip but too expensive, the carriage is better in the photo than in reality
Hue to Ninh Binh, Train #SE20 VIP Sleeper 4x, Laman Express, Apr 27, 2026
AG
Andrew GThe website was not at all intuitive…our family of 4 booked a sleeper train but the site did not give an easy way to book a single, 4 person cabin. We ended up with 2 berths in 2 separate cabins. No facility to change afterwards. We ended up having to try and fix it ourselves on the train and had to pay a sketchy (cash) fee to the conductor to switch around with a very nice Spanish family so that we could all be together.
Hue to Ninh Binh, Train 4 beds cabin upper berth, Vietnam Rail, Apr 10, 2026
FS
Felix SIt was all fine. We had chosen Violette trains because there were no more standard VNR options with lower beds in a 4 bed cabin. I had expected more of a difference between standard VNR and violett trains. It was basically a bigger blanket and a snackbox you get for the extra money. However, the experience was ok
Hue to Ninh Binh, Train Cabin 4x, Violette Trains, Apr 5, 2026
DS
Daniel SGreat bed, clean bathroom, the noise wasn’t too bad to sleep with. No food on board tho so come prepared.
Hue to Ninh Binh, Train 4 beds cabin lower berth, Vietnam Rail, Apr 2, 2026
IV
Irene VWas helemaal super.
Hue to Ninh Binh, Train Cabin 4x, Violette Trains, Mar 27, 2026
TT
Tim TIt's more comfortabele than Vietnam Railways, but relatively expensive for what you get.
Hue to Ninh Binh, Train #SE20 VIP Sleeper 4x, Lotus Train, Mar 6, 2026
FS
Florian SWe had a great journey with the Night-Train.
But the price for the Ticket at the Counter was much cheaper (only half the price)
Hue to Ninh Binh, Train Cabin 4x, Damitrans, Mar 1, 2026
IG
Ines GSmooth train ride
The trains were pretty clean
Bumpy road but was okay to sleep
Hard matrass but large enough and comfy blanket and pillow
They wake you up when you trice
Hue to Ninh Binh, Train 4 beds cabin upper berth, Vietnam Rail, Feb 12, 2026