This was a terrible experience from start to finish. You will receive a confirmation telling you to contact a WhatsApp number at least 10 hours before departure who tell you that you must retrieve your ticket from the police office at the station. This is not easily located. Don’t ask the customer services desk either as they don’t know anything and then point you in the wrong direction to get rid of you. The tourism police when they show up then take you to the office and then of course ask for money once they’ve given you the ticket. Because keeping a pre-booked train ticket in a drawer required a lot of effort. Finding the platform is then a nightmare. Ask for directions and you’ll be pointed in the wrong direction every time. This happened again on the platform where the tourism police pointed me to the wrong end of the train. Then a guy takes my ticket, as in grabs the ticket and takes me to the wrong seat, but tells me to sit there. Of course someone shows up for that seat later and a huge scene unfolds on the train between me, this passenger and the police officer who told me to go to the wrong end of the train. Eventually I’m in a sitting down but decide to go get something to eat. They had small sandwiches in the food car, I only dared eat the cheese one which was stale and I think days old and definitely wasn’t being stored in a fridge when I bought it. Wouldn’t touch the chicken ones for obvious reasons. Furthermore train door was broken so the smell of the toilets and cigarette smoke accompanied the entire 12 hour journey as did the sound of the compartment door constantly slamming due to the movement of the train. If this was the “first class” experience, God only knows what second and third class is. Do yourself a favour and fly, drive, walk if you have to. Avoid avoid avoid Egyptian trains and especially pre-booking them.
Cairo to Luxor Station, Train First Class Special Express, Egyptian Railways, Apr 27, 2026