J
Joanne The bus after the boarder was comfortable and as described. The process of getting to the boarder required us to change buses twice and one of them was very old and mouldy smelling. The operators were not helpful when we asked questions and we were very unsure if we were even on the right bus.
Golden Mile Complex to Terminal Bersepadu Selatan, Bus Express, Konsortium, Feb 18, 2026
洋
洋治山中 The bus drop off me different place.
Golden Mile Complex to Terminal Bersepadu Selatan, Bus VIP, Qistna Express, Feb 8, 2026
A
Ali the bus was very comfortable, enough space for your legs, the chairs , AC
Golden Mile Complex to Terminal Bersepadu Selatan, Bus Express 27, StarMart, Jan 28, 2026
A
Alan The bus left an hour later than advertised.
Golden Mile Complex to Terminal Bersepadu Selatan, Bus VIP, Qistna Express, Jan 17, 2026
MP
Michael PAt the boarder the driver left 5 passengers behind in Singapore causing us to wait in Malaysia, bus was old, dirty, and tired with the most uncomfortable seats……..arrived hours late
Golden Mile Complex to Terminal Bersepadu Selatan, Bus VIP, Qistna Express, Jan 15, 2026
S
Scott Quite a nice bus, recliner type chairs that had a massager built into them. The only problem was the head rest was a bit low for my height (5'-11"/180cm) so it was more of a bulge against my shoulders. My shorter wife found the seat to be excellent. Bus was right on time.
Golden Mile Complex to Terminal Bersepadu Selatan, Bus Express 27, StarMart, Jan 12, 2026
RC
Ricardo CWe arrived approximately 4 hrs later. Driver was perfect. Traffic etc all the way.
Golden Mile Complex to Terminal Bersepadu Selatan, Bus VIP, Qistna Express, Dec 30, 2025
S
Suad Bus was approximately 1.5h late and we were not updated of the delay. Furthermore, we were dropped off at a different destination rather than the one specified in our ticket and had to arrange additional transport to the hotel. Driving was good.
Golden Mile Complex to Terminal Bersepadu Selatan, Bus VIP, Qistna Express, Dec 24, 2025
AH
An HIt was heavily delayed. They informed me of a delay from 6 a.m. to 8 a.m. only the night before the departure day. The bus was very old, the seats were uncomfortable, and the seatbelts were broken. It took me 7 hours to get to Malaysia. I do not recommend this bus.
Golden Mile Complex to Terminal Bersepadu Selatan, Bus VIP, Billion Stars Express, Dec 20, 2025
CH
Charlotte HThe bus was delayed at the pick-up zone. I had messaged the provided WhatsApp and got a very minimal reply; no notice about the delayed arrival. However, other passengers nearby has received a much more detailed message including the expected late arrival. Not sure why this wasn't communicated to me also.
Had one driver and bus until the border crossing, and a second driver/bus afterwards. Both busses were comfortable and clean. Both drivers were polite and spoke excellent English. Cannot fault them at all.
The journey took longer than advertised, but after reading reviews I expected this.
The one major letdown however, is that we ended our journey at the bus terminal on the outskirts of KL. When I booked the journey, the drop off was advertised as Bukit Bintang (city centre). When I queried the driver if it was the last stop, he seemed as confused as me, and told me only that he'd been instructed to go there and he wasn't sure what was happening. He went away to investigate only to come back and let me know that this was our final stop. He seemed also surprised by this.
Was pretty frustrating as I was then faced with paying for a Grab or traveling for another hour on public transport with changes (late at night) to get to my hostel. Ended up paying for a Grab but that's additional cost that should have been covered by the bus service.
In summary, the drivers were great and informative, drive was smooth, but the operation in general was poorly organised and the arrival at the wrong terminal was deeply frustrating.
Golden Mile Complex to Terminal Bersepadu Selatan, Bus VIP, Qistna Express, Dec 10, 2025