VK
Vladyslav KI would like to share the experience I had with this company today.
The bus that was originally scheduled to depart at 7:00 PM had already been delayed to 7:30 PM at around 3:00 PM. I arrived at approximately 6:30 PM to wait for the bus, but it still had not arrived by 7:30 PM.
It turned out that I had been sitting outside this company’s office the entire time, yet nobody even bothered to tell me that I could come inside and wait in the air conditioning instead of sitting outside in the heat.
Later, I was told that the bus had been involved in an accident, which I find very strange. If they already knew about this situation in advance, why didn’t they notify their passengers, arrange another bus, reschedule the trip, or at the very least cancel it so that I would have had the opportunity to find another way to get to Da Nang?
When I explained that I had a flight to catch that night, they demanded proof. However, I see absolutely no reason why I should have to provide my personal travel documents to strangers.
In the end, I had no choice but to take a taxi to Da Nang, which cost me 1.3 million VND, including toll road fees. This caused me unnecessary stress and significant additional expense.
On top of that, the driver initially gave me one pickup location and then changed it to another, creating even more confusion before the trip had even begun.
The employee quickly walked away into another room instead of helping to resolve the situation, leaving us alone to deal with the problem ourselves.
I insisted that they refund my bus ticket, but unfortunately nobody even offered to compensate me for the additional costs I had to pay just to get to Da Nang.
This was completely unacceptable and showed a total lack of respect for customers. Had they informed passengers in advance, I would have had the opportunity to find another way to travel. Instead, I was expected to sit there indefinitely, waiting without any idea of when—or even if—the bus would arrive.
Da Nang to Hue, Bus Limousine, Viet Luxury Travel, Aug 3, 2026
MK
Maximilian KThe seat was very comfortable, and the arrival time was only delayed by less than 30 minutes. The only thing I have to criticize is that the drop-off point was at a completely different spot than it should have been according to 12go; it was much farther outside the city.
Da Nang to Hue, Bus Sleeper 41, Hanh Cafe (Hanh Cafe), Jul 30, 2026
AM
Aldric MA van picked us up from the airport and took us to the office, where we boarded a very comfortable bus for a 2.5-hour journey.
Communication with both the office staff and the driver was very helpful (WhatsApp msg)
For this type of trip, you should be a little flexible, as the departure time may be up to an hour earlier than scheduled.
However, we didn’t experience any delays on this specific trip
Da Nang to Hue, Bus VIP Limousine 28, G8 Sapa Open Tour (G8 Sapa Open Tour), Jul 25, 2026
KS
Kittichai SBad service, he
Da Nang to Hue, Bus Shared Car, Thuan Phat Limousine (Hộ Kinh Doanh Nguyễn Cữu Tân), Jul 14, 2026
RM
Richard MPoint to point as described. Solid aircon in the van.
Da Nang to Hue, Bus Limousine, Thuan Phat Limousine (Hộ Kinh Doanh Nguyễn Cữu Tân), Jun 30, 2026
HC
Hans CExcellent service: we were picked up from the airport and taken to the company's pickup point. The bus that took us to Hue was pretty luxe and very clean: you must take your shoes off before boarding. The seats are lazy-boy style recliners with power everything, and a massage setting to boot! Bottles of water are provided, and you can charge your devices (USB A and C slots) while you read or eat on the airplane-styke tray in front of you. You can nap the two-hour trip, or better yet take in the beautiful countryside views. At this price, unbeatable.
Da Nang to Hue, Bus VIP Limousine 28, G8 Sapa Open Tour (G8 Sapa Open Tour), Jun 26, 2026
JS
Jennifer SEasy to book, large bus with comfortable massage seats, water and wet wipes, not crowded, very affordable, even got a very cheap pick up and drop off at our hotel. Will definitely use them for all our travel.
Da Nang to Hue, Bus VIP Limousine 28, G8 Sapa Open Tour (G8 Sapa Open Tour), Jun 25, 2026
JE
Joseph EVery clean car. The driver was good we could even sleep. He stops for a short Toilette break.
So much space and the seats are really VIP and comfortable.
Da Nang to Hue, Bus VIP Limousine 28, G8 Sapa Open Tour (G8 Sapa Open Tour), Jun 19, 2026
VP
Vasile PExcelent service for that money
Da Nang to Hue, Bus VIP Limousine 28, G8 Sapa Open Tour (G8 Sapa Open Tour), Jun 16, 2026
YS
Yumi SIk took a bus to Hue. The bus company called Hoang Minh Limousine. This company was the first one that he knocked my cabin before he opens the curtain.
Da Nang to Hue, Bus Cabin 24, Hoang Minh Limousine, Jun 13, 2026