The bus ride was great.But when we go to Ha Giang, I almost got lost not knowing where my transfer bus was. I did find the transfer bus. As it turned out they lost the info on my hotel room. The driver was about to leave me off in the middle of nowhere, until I showed him on his phone, because my phone battery had just run out. But everything turned out fine.
Booked bus, got cancelled few hours later, had to negotiate another service with then, got told to come to their office at a set time, had to wait around for a taxi to take me elsewhere, taxi came took me to wrong location. Had to contact office to advise sent photo of location. They said wait. They didn't check to see where is was was waiting over half an hour. They sent another taxi to pick me up and then it took me 10 miles away to where the bus had to stop and wait for me... complete nightmare 2... did finally get to my destination but doubt use this company again seem very amateur
Got picked up bang on time and taken to luxury bus. Very comfortable seats and easy to get a good sleep on board. The trip was very professionally run. The driver asked for everyone's hotel address and took us all directly to the front door. You can't ask for anymore than that!
We had to wait for a long time before we were picked up at the office. After that we were taken in a minivan which was way too small for the amount of people. When we were at the bus station, nobody told us what was going on and how long we had to wait.
The bus itself was arriving and it was a really nice bus (VIP 22). First we wanted to choose a spot but then the man from the bus started shouting, and he showed us other spots.
First we were asked where we we had to go to. When we arrived in Ha Giang the man suddenly said we had to go out at the bus station. We asked why, as first they told us to bring us to the hotel. They said it was not possible for the bus to go there so we took a taxi.
When we arrived at the hotel, the locals who were with us in the same bus just got out of our bus!!! Really bad service and racism.
巴士 VIP 22, Grouptour (Công ty du lịch quốc tế Grouptour), 2022年12月3日
OR
Oscar R
巴士准时,司机很友好,床很宽。服务很完美。直接致电接线员即可在最后一刻轻松更改机票。
此評論係自動產生翻譯
Bus was on time, driver was friendly and bed were wide. Service was perfect. Easy to change ticket on last minute while calling operator directly.
巴士 臥艙, Zz NOT USE Bang Phan (Bằng Phấn), 2022年7月30日
Super comfortable but the honking is a little bit too annoying. But i understand why they've got to honk. Perhaps to have the bus more soundproof so customers won't have to hear the honks every 2-3 seconds.
巴士 臥艙, Zz NOT USE Bang Phan (Bằng Phấn), 2022年7月22日
TC
Thierry C
Hello,
I am writing you to share fedback on a pretty negative experience recently. I feel like you really over sold your services via your website;
Booking ID # EC12656995 , Overnight bus from Hanoi to Ha Giang: first of all, they directed us to the wrong pickup location and therefore they picked us up almost an hour late. Then arriving in the bus, we had pretty poor seats, sharing seats with 3 other people on a sleeping bench.. not at all what you show on your pictures on your website with a private sleeper.. we had to stay 6-7 hours on a bus like this (see picture)
We want to request for a refund since it had significantly not met the expectations and to what you advertised. I look forward to hearing from you.
Kr. Thierry Collard & Anna Llasera Casals