StarMart Express

Bus smelled cigarette. Driver lighted up cigarette in the last few km to Melaka Sentral. Although he exhaled out through the window. It didn’t help. It also seemed like he took a few puffs off e-cigarette.

Comfy masssge seats. Plenty of room and good air con.

Double deck bus but I perfect have a seat below rather on TOP as TOP too squeezes below is comfortable seat. Gd bus driver reach earlier then thought but the problem can't charge the phone and no wifi. Nowadays ppls goes for that hope starmart will get much more better in service in success in bussiness

The driver was very nice and helpful. Bus was comfortable and clean. Seats were large and comfortable.

開車40分就有第一次休息去廁所時間，但又不通知休息多長時間，又不廣播這是休息，只停車，十分亂。之後在過關前都沒有洗手間時間。但車的設施和空間都很足夠。

They called before leaving which was very good. They are responsible drivers.

At the starting point bus was delayed by 30 or 40 minutes. Scheduled reaching time 04.30 pm was delayed by more than three hours. Attendant was reluctant to help passenger to put their luggage in bus boot.

No bus stop announcement or explenation and massage seats not working Still quite comfortable, no wifi, too expensive for the mediocre service

Found out I paid 5 MYR more than the ticket price, but I got the front seat, not so bad

Great trip, super comfy seats. Stopped halfway for toilet break, as no toilets on board. Highly recommend.

Es hat alles super geklappt. Wir konnten unsere Tickets auf dem Smartphone zeigen, wurden pünktlich abgeholt und der Bus wartete hinter der Grenze auf alle. Durch die lange Schlange am Immigration Counter in Singapur, verzögerte sich die Fahrzeit um ca. 1h. Die Sitze waren sehr bequem und es war auch nicht zu kalt klimatisiert. Essen und Trinken waren strengstens verboten. Es gab zwei kleine Stops. (ca. 10 min). Insgesamt empfehlenswert.

The Bus was dirty. We bought tickets VIP. It was written with Service and snacks.. We had no extra services. In the Bus was extremely could. Only 16 degrees C. The Light for reading couldn't switched on. Only one the seats were comfortable, but this kind of bus we got for a better price. So we were very disappointed. Beside of that the bus was delayed and it took us more than 3 hours to KL.

The bus was comfortable. We had a delay from 45 minutes. We need more time at the border but the bus driver was waiting until we got into the bus. I would book it again.

The bus was clean and comfortable. The driver was TERRIBLE. It honestly felt like it was maybe his first or second time driving a bus. Hard braking, hard accelerating, jerking on and off the brakes - we were in a traffic jam for 2 hours and it was frustrating. He also didn't help anyone load their bags onto the bus after Singapore immigration, he was just having a chat with his co-worker. Everything else was great, but I just had to mention the driver.

Bus started delayed in Malacca but arrived JB in time. The massage function was broken, but the xxl seats were nice. Booking online is more expansive then buying a ticket at the terminal and you have to pay a little fee (less 1RM).

All are valaued and comfortable in check in and on seat. Driver’s friendly Kawaii.

I went from Malacca to Singapore. Until almost the border, it went good. We were on time and no annoying music or anything. Just before the border we stopped. The driver told us to get our luggage and get out. We figured it was the border control, but soon discovered it was just a stop called Larkin Sentral. The bus driver left and we were stuck there. Very bad, so therefore the low rating. In the end we found that busses to Singapore are leaving at platforms 1 to 4, so we bought a new ticket.

Die Ausschilderung am Flughafen für den Shuttle zum Klia2 war schlecht,weshalb wir den Bus “eigentlich“ verpassten. Starmat brachte uns dann mit einem anderen Bus zurück zu Klia, da der Bus auch ab dort (Busterminal) fuhr. Sehr hilfreiches und nettes Personal.

Wszystko szybko i sprawnie Rezerwacja 2 godz. przed odjazdem a bilety czekały na nas w pkt. spotkania

The bus is great, relaxing chairs & safe travel. I will recommend this to my family & friends.

The bus is great, relaxing chairs & safe travel. I will recommend this to my family & friends.

Es war gut. Die Sitze im Buss sind groß und bieten reichlich beinfreiheit inklusive Massage. Toiletten sind nicht an Bord, dafür wird am Rastplatz angehalten.Die Abfertigung an der Grenze geht schnell, Einreiseformular für Singapur gibt es schon im Buss.

While the bus itself was comfortable, an hour into the trip the bus driver stopped without explanation. When I asked why we were stopped and how long we would be stopped for he said “changing bus. Maybe 10 minutes” - I didn’t know we had to change busses. 10 minutes turned into more than an hour. We finally got going and the bus stopped AGAIN. I should have arrived at the airport 2.5 hours before my flight. I ended up missing my flight as by the time we arrived at the airport, it was well past my boarding time. What could have been a great review, has unfortunately turned to this. And there wasn’t any apology or explanation. I hope that when I make contact with them directly they will at least refund my expensive ticket!

Bus itself was good, great that you could charge your phone, but dropping us off at the border was very chaotic and nobody did you where to go and what to do after- more support would make it a 5 stars trip

Im Prinzip war alles in Ordnung. Hätten wir auf einen Flug gemusst, hätte es allerdings hektisch werden können, da wir nicht um 13:10 Uhr, sondern um 13:40 Uhr am Flughafen angekommen sind.

Reading the reviews I was a little nervous at first to be catching the Starmart VIP 24. So I wanted to leave a review to help others out since I rely so much on reviews myself! First of all, the bus didn’t have all the amenities the icons listed here claims it does? It’s got AC. Seats recline some. Luckily I had a neck pillow and small blanket, phone was charged up as well as a pocket charger if needed. So I was all set to just sleep the ride through. The whole trip went by smoother than I was expecting. The meet up spot at Berjaya Square was easy to find. The ticket booth workers were helpful and friendly. I was told to come back 15 mins before the departure to collect my ticket and/or I can ask the bus drivers of earlier buses if I can jump on. They were a little late by idk 7 mins? but that’s due to traffic. I watched several other buses come and leave promptly. There was a rest stop about 1.5 hrs in but I didn’t get off because I didn’t need snacks and I wasn’t sure how long the break was. Felt like 10 mins but I went back to sleep so I’m not sure! The next time we stopped it was at the departure gate for Malaysia. It was the middle of the night so there were no lines. It was fast. You need to take all your bags with you because you probably won’t end up on the same bus. I didn’t even see my same bus after. Didn’t seem like the buses waited for 30 mins but there were several Starmart buses at the station so they told us we could jump on any one. If not the counters say the buses are in 30 min intervals so in the case you miss one there will be another one. As long as you’re not in a rush to make a connection or something. It’s no big deal. The next stop was the Singapore entrance which was also quick. And then we did stop at one small stop before Golden Mile that some people got off (so be aware- I almost got off because I didn’t know there were multiple stops). Overall it was a pleasantly smooth experience. The workers were helpful and friendly enough. We arrived maybe 30-45 mins later then originally said but it’s the middle of the night. Soooo. Not a big deal. Worth the money. Not as scary as all the previous reviews said. I’d say it was worth it’s buck. Adventure on!

It was our first time to travel by bus going to SG...it was a smooth travel...no hassles at all from the time we left KL until we arrived at SG. There was a little traffic starting from the bridge going to the SG immigrations building but nevertheless it was a safe and good travel for me and my daughter.

StarMart bus was very comfortable. When it arrived at Singapore migration point, my wife and I went to the line. The migration process to check our passports took too much time, so obviously, we didn't have the chance to catch the same bus to take us to the Golden Mile Tower in Singapore. We thought it wasn't a problem to wait a little bit for another StarMart bus after the migration process because the StarMart bus ticket mentioned that this was a common issue for the tourists. In case a tourist missed his bus (due to overtime at the migration point), he can catch the next one. The problem was that the next StarMart bus took a lot of time to arrive. When finally we saw not one, but two StarMart buses, we approached the drivers, but with a negative behavior, they said they would give preference to his passengers (not us) and that their buses were full. No chance to have a seat. We will have to wait if a seat was free at the end. By pure luck and because my wife and I had initiative, we occupied two seats regardless of the driver's warnings. We sat and hoped these two seats were free. At last, no previous passengers arrived and we could go to Golden Mile Tower. I didn't like this StarMart Bus process. If I had another opportunity to travel from Kuala Lumpur to Singapore, I would definitely not choose bus as transportation, but plane instead. Better to reach Changi Airport and take metro, instead of jumping through buses.

Smooth experience from getting tickets, to boarding bus to arriving at destination.

Die 10 Minuten Verspätung sind ok gewesen. Alles vor Ort wurde freundlich und verständlich durchgeführt. Der Bus war etwas älter, hatte ein unangenehmer Geruch und die Klimaanlage war ständig eingeschalten, so dass man das Gebläse ständig im Nacken hatte. Die Fahrt ist reibungslos verlaufen. Wartezeit für den Grenzübergang lag bei ca. 1 Stunde. Sind gut angekommen.

A trip that was expected to take 4h ended up taking 7h. Our queue was slower (not more than 10min) so the bus just left us at the border. We were lucky to convince another bus to take us the rest of the trip. Seats are quite comfortable but prepare yourself for some glacial full blasting AC.

The bus was comfortable and clean. We had a pleasant trip and the driver is kind. I will continue using this bus company in my next trip to Singapore.

Bus was comfy but instead of arriving 21:30, we arrived 00:30, both because the driver didn’t really drive fast but also because there was a hold up at customs. I know the bus company cannot be responsible for customs hold ups but it was because either people didn’t have their paperwork in order or they are bringing stuff that’s prohibited. I believe in this case the bus should just continue and offer the next bus to these passengers OR fine them so other passengers can be refunded (partially)

The aircon was turn on to driver’s comfort all were feeling freezing cold and there is no blanket provided.

Я забыла в порту сумочку - косметичку, надеюсь увидеть ее на обратном пути 22 марта

I did not expecting the bus was stopped by Bus center, and it took more than 3-1/2 hours to reach KLIA2....

The driver and bus were excellent! I really enjoy the ride.

Comfy ride and good driver. Arrived/departed KLIA ½ hour late. No signage to indicate which platform to wait at (unlike at Melaka Sentral). Advertises itself as a Massage bus, but doesn’t work.

There were cockroaches in the bus walking up the walls to the seats.

First bus didn’t have air conditioning for two and a half hours, thankfully we switched to another bus. The ticket also said it was a 5 hour ride, it was over 7 hours.

Great bus - excellent driver - good price

Great

Not much time given for toilet break. Requested to change bus at malaysia immigration if drop off at boon lay. Seats are uncomfortable.

Bus is comfortable, somewhat agitated bus driver. Arrived 15 min later than said, so all ok.

Fast&comfy

Trip was good. Only complaint we have is that the driver (s) did not announce the stops.

Lack of information From staff when reuested particularly on arrival at Singapore

The coach was nice and comfortable. However the journey was not pleasant as I feel dizzy maybe because the driver keeps on pressing break or the bus too lowered.

many stop. tickets price is expensive compare with other seller

Late arrival, late departure but sweet driver and very comfortable seats. Lots of smoking and peeing breaks