Super easy to use. The WiFi doesn't work enough so don't rely on it.
Boat is nice and comfy even when the seas rock it about.
Some folks can be incredibly loud so worth having some noise cancelling headphones. You're typically also offered a small bottle of water and a wet wipe, which is nice.
You can order taxis right from getting off the boat too so make sure you have some cash on you.
渡輪 經濟艙, Phu Quoc Express, 2024年3月18日
M W
Mona W
Guter Service
渡輪 經濟艙, Phu Quoc Express, 2024年3月11日
A H
Abigail H
On time, well organised!
渡輪 經濟艙, Phu Quoc Express, 2023年11月20日
S S
Simone S
ASAP Respond to all questions - polite and easy handling of all booking changes - refund due to tariff changes just after few hours
渡輪 旅客等級, Phu Quoc Express, 2023年2月24日
I M
Isnard M
A little le bit cold but very fast and confortable for all the familly! I recommande !
渡輪 旅客等級, Phu Quoc Express, 2023年2月17日
S S
Simone S
We needed to change the date to travel- 12Go helped immediately to adjust booking - no extra charge- even refund on new lower price level- thanks again
渡輪 經濟艙, Phu Quoc Express, 2023年2月12日
E D
elena D
The person who checked ticket on boarding was so rude. He scanned our QR and then he turned around after that he grabbed my hand and asked my QR again ( in Vietnamese of course). Obviously he had en error scanning them again. He even pushed me aside, yelling something I didn't understand. When English speaking person appeared I explained what happened, nobody apologized. The person in the entrance pushed me as well, maybe it's common behavior here in Vietnam....
渡輪 經濟艙, Phu Quoc Express, 2023年1月4日
J W
Justin W
The only thing I would caution you against is checking that 12GO doesn't automatically choose an insurance package for you. The insurance is half the price of the ticket and absolutely useless. I was very disappointed when I saw this automatically applied to my bill and I only noticed when they sent me the receipt so that much is on me. Ferry is cool, nothing to worry about just enjoy
渡輪 經濟艙, Phu Quoc Express, 2022年12月7日
P C
Peter C
Extremely good journey nice and smooth and really helpful staff
渡輪 經濟艙, Phu Quoc Express, 2022年10月26日
J K
Julia K
It was OK. But for the whole trip the TV went too hardly, it was not welcomed to those, who didn't want to listen to it.
渡輪 經濟艙, Phu Quoc Express, 2020年2月16日
J B
Jackie B
Quite an experience , but all went smoothly and in time Definitely worth going for the tourist seats!
渡輪 旅客等級, Phu Quoc Express, 2020年2月6日
D H
Dianne H
All good
渡輪 經濟艙, Phu Quoc Express, 2020年1月26日
D G
Diego G
Good!
渡輪 經濟艙, Phu Quoc Express, 2020年1月25日
P A
PAL A
Ferryboat on time, good WiFi
渡輪 經濟艙, Phu Quoc Express, 2020年1月23日
H S
Henry S
Very comfortable journey
渡輪 旅客等級, Phu Quoc Express, 2019年12月16日
M K
Martin K
Rough sea, but the employees were very helpful.
渡輪 經濟艙, Phu Quoc Express, 2019年12月7日
L P
Lucie P
Service was perfect. And on time.
渡輪 經濟艙, Phu Quoc Express, 2019年9月2日
M L
Michelle L
The service was great, friendly staff and great coffee. Will definatly use the service again, oh and always ontime! :)
渡輪 旅客等級, Phu Quoc Express, 2019年4月22日
S M
Susan M
Great trip, very smooth esp with the VIP seats we lashed out on, in-chair entertainment, soft drink and water, and loads of legroom. Great service - allowed us to change to an earlier ferry when we got through the border crossing earlier than expected - thanks!
渡輪 旅客等級, Phu Quoc Express, 2019年4月20日
M L
Michelle L
Great service, great staff. Very happy with the overall experience.
渡輪 旅客等級, Phu Quoc Express, 2019年4月14日
Z D
Zoe D
Times were correct. I was upstairs. My chair was broken so took the one next to it. Luckily nobody had reserved it. Found the staff whilst I was waiting for the boat to be rude and unhelpful. As a solo, female traveller this is far from ideal. With hindsight, as I travelled from Mekong Delta to Phu Quoc, I wish I’d flown. Would have been quicker and more comfortable.
渡輪 旅客等級, Phu Quoc Express, 2019年3月7日
K E
Kelli E
Much confusion at the ticket counter, with our tickets from 12goasia. No order to getting on ferry, motorcycles and people in same line. Getting off was not much better. Our seats were great, as we opted for vip seating. Ride to island very comfortable.
渡輪 旅客等級, Phu Quoc Express, 2019年2月10日
S B
Saskia B
As we Came by futa bus, our transfert tot harbour was deze...VIP boat was clean but cold
渡輪 經濟艙, Phu Quoc Express, 2018年12月23日
Z M
Zina M
Speedy, efficient, clean and air conditioned. Comfiest seats upstairs
渡輪 旅客等級, Phu Quoc Express, 2018年12月23日
T M
Trish M
Great trip - very smooth ride and ran to time. Very comfortable seats in tourist class. Provided with 2 drinks each. The only downside was the unclean toilet with it's overflowing bin.