Ostina Fast Boat

我订的是 11 点半从吉利群岛到巴丹拜的船票，我觉得他们从来都不准时，官方出发时间是 12 点，不是 11 点半，但他们确实比 12 点晚了，我运气还不错，船大约 12 点半到达，我们 14 点 45 分到达巴丹拜

3 小时而不是 1.5 小时。 Overvooked 和 20 人在船上没有座位......

在船顶旅行，很棒的经历

Very friendly crew, but the AC is hardly working and they don't respect the schedule (we were 30+ minutes late when leaving). The price is a little bit lower than average.

The ferry didn't leave on time, smelled of gasoline, acs didn't work so it is was super congested

Terrible organisation and long waits at the port on both ends Crossing was quite pleasant but I'd advise wearing extra sun cream as you don't feel the heat with the sea breeze and AC on.

The trip was fine altogether although it does state arrival at 10am, however the ferry doesn’t leave until 9.30 on the sign in the shop, however we didn’t leave until gone 10.30am and takes roughly 2 hours. Was safe and it was slightly unorganised chaos but we did have lanyards so that made it slightly easier

Was picked up at 6am to arrive for 7:30 and didn’t get on a boat until almost 10am. Lots of waiting around and unnecessary to be collected so early. Driver was very friendly though as a positive.

Old and quite uncomfortable car. Boat dirty and with bugs but we were on time

The pick up with the van at 6h30 in kuta was perfect. Arrived at 8h at the port. Boarding at 9h40 (no 9h). Arriving at 12h30 at the gili T. The boat was good, good AC, and they put music on the outside if you want chill on the top of the boat. It's a lie when they said that you arrive at 9h30, you will arrive 3/4 hours after that time. Don't pay for a shuttle to go from your place to the port because they have free shuttle !!!

Good Whatsapp communication with the bus driver for pickup at my hotel. Stop at the Ostina booth at Padangbai for fast check-in. Nice travel, without problem. It has took 5 hours from Legian (Bali) to Gili Trawangan (Lombok)

It was a really good and i was surprised how smooth everything went! The driver picked us up at 6.50am and drove us to the harbour. We got our boarding passes and they tell us when we leave. There is a fee at the harbour and one on the island. The boat wasnt really fast but it was alright. At some point i saw a butterfly and could observe it! On the site they said 7 to 10 but we arrived at 1.30 to Gili Air. The rest was really good!

The boat left 1h later than planned. Next to that, there were everywhere cockroaches and the A/C was not working. Did not feel comfortable in my seat.

Waited over an hour on the boat. When the boat arrived there was no seats left, had to sit on the roof of the boat for 2 hours. Not good do not recommend

The boat left the port 40 min in advance

Arrival to the destination was 3 hours later than what was claimed but it was alright for us. AC was not properly working. It was extremely hot inside the boat. The trip was not really comfortable. However, the crew is helpful and friendly.

COMFORTABLE RIDE!! .. There definitely was a delay to start off (which is usually the case with almost every boat you take for Gili islands) . But unexpectedly, the boat ride was good and comfortable. Boat has Ac so it was a good temperature inside. People allowed to go on the top to enjoy the view. Overall apart from the ever long wait and boarding experience at the Padang Bai port , a good experience with this ride

Poor experience. Chaotic and delayed boarding. Very unsafe ride. Do not sit on the roof, I repeat, do not sit on the roof, it is incredibly dangerous.

The transfer to the pier was ok, but no belts. The trip from the pier to gili air was awfull. I have been in other speed boats but this one was the worst! It seemed like it was going to split in 2. Do not recommend. Time of arrival at gili was almost 3 hours later.

We arrived where we wanted to go, so that's fine. Just pay attention that your taxi transfer is included. On the pdf ticket it was written "transfer included" but, they still wanted to make us pay 500.000 for a pickup (???!). Our bus-taxu otherwise was really nice. Then, be ready also to add 10.000 at the harbour for an creative "harbour fee" + 10.000/pax for another creative "island entrance fee".

The ferry left as scheduled which great. It was pretty full boat w little room to move around. We noticed bugs crawling along the side wall and seats. boat need a good clean.

The taxi was pefect. The boat was a mess they didn’t manage well people…

Chaotic but looks like it works. Why isn't the process described anywhere? 1. You go to the operator stand with the voucher, where you get a boarding pass. A little tip: look for a sticker for your luggage with the corresponding port of destination. These are essentially behind. 2. You pay the fee for the port and get a receipt with which you can now enter the platform together with the boarding pass. 3. chaos ensues on the climb. However, you should look at your boarding pass, there the ship is shown with a picture that you drive with your name. This is what you are looking for in the harbor. It's either already on the pier or still on the right in the harbour. You can also team up with others with the appropriate color boarding pass. 4. When the ship is there you put down the big luggage (the crewe often says which pile is for which port of destination) but if you have a sticker on your luggage you don't have to worry as much. And the luggage is not unnecessarily loaded and unloaded. 5. the ships are always crowded. The best spots aren't upstairs where the sun is beating down. I found front of ship or doors (if left open) best, depends on ship. With some you can be in the open shade at the back. 6. At the port of destination, the luggage is unloaded with the stickers or those lying on the appropriate heap. 7. Always expect a delay due to baggage chaos at each port.

Instead of beeing there at the scheduled time between 6 - 6:30 am, the pick-up service arrived at 7:20 am. I was just informed 5 minutes before his arrival, that he will arrive. The information and organisation at Padang Bai was absolutely chaotic. There is no guidance and no help at all. The crew of one boat even gave us false information.

It was a good experience to me! Clear communication with the bus driver about the pick up time. It took us a bit over two hours from Canggu to the port (Padangbai). After a bit of waiting, the boat took us to Gili Air in approx. two hours (with a short stop on Gili T to let people on/off). I was happy to sit on top of the boat, to enjoy the beautiful views and sun.

The taxi ride from Uluwatu to Padang Bai was great. BUT the organization at the harbor was poor!! There was no information about what time the boat leaves and what boat to take. I only received information about the departure time from my taxi driver, however we left the harbor with 1,5 hours delay... That was due to an overbooking of the first boat for Gili T, so the guests from Gili Air and Lombok had to wait for a second boat. Moreover, as we arrived to Gili T, we had to wait like 30 min until we could drive in the harbor as there were too many boats at the pier. The waves were quite high, so that was not funny. The boat trip itself was OK, due to the poor organization I cannot give more stars. Side note: My original trip was canceled due to a lack of authorization from Padang Bai and I was supposed to get a refund or postponement of the trip. I tried to reach out several times to 12Go for that matter and they promised to check with Ostina and get back. I have not received any response from them for one week... Despite the good experience in the past, the assistance from 12Go this time was quite disappointing!

The trip was comfortable, but it takes more than twice the time announced. The expected time to arrive to Gili is actually the time you get to the port in Bali. It wasn't a delay, the schedule is just wrong. After the 3 hour van trip, you have to wait in the port for more than an hour and then take a 3 hour ferry.

12go.Asia changed our boat telling us that it should has been better, but the boat was 2 hour late (we waited under the sun at the Harbour) and trip lasted 4 hour (3 unexpected and long stops).

Due to bad weather a lot of boats were canceled and we were kind of afraid. So we booked our boat with driver via 12go asia and the Service was great we got an e-mail in advance that they will bring us to a different port. The driver was very friendly and on time. At the port he showed us where we get the Tickets. The Boat was ok. It‘s a long ride and the best thing to do is to sleep. Believe me. There is not much space for your legs and two days later i sadly have still a numb feeling on my knee…

On time, comfortable ride and lovely staff, not sure what the bad reviews were about?

Arrived 3 hours later than time booked

Transfer was good! Boat was late to depart and took much longer than billed but that was ok as we weren’t in a rush. Padangbai port is a bit crazy, not much there and it’s quite unorganised

A car picked the 2 of us at 7:30am in our hotel in Kuta. We traveled comfortably to the port in Padangbai. Our ferry left at 10:15am approx, the captain explained that 7 companies are to leave at 9:30 everyday so there’s always a boat waiting for others to depart. The boat ride lasted almost 2h, waves weren’t too bad and almost everyone slept, there were more than enough seats. We had heard horror stories of the entire boat puking because of harsh winds/waves, but luckily the morning seems to be quieter. I recommend this company.

Maybe I was extremely lucky, maybe they're changing for the better but my experience was good. They picked me up at the hotel on time, the van was comfortable, the driver was nice. Then we got to the harbor and everyone got numbered lanyards. We did leave 45 minutes late but the boat was comfortable. I sat in front and could feel the ac (it was loud. Noise-canceling headphones help). It took us 1:54 minutes from Bali to Gili T. They even explained about a scam where people try to talk you out of the free transfer and told us to go straight to their offices to arrange the shuttle. Some things to note: I saw many people having entire breakfasts in line and then throwing up. It's a speed boat. It will be a rough ride even on a sunny day. Bring your own plastic bag if you're prone to being seasick. Waiting for the luggage was the most chaotic part. Oh and also having to pay two fees (one leaving Bali and another arriving in Gili). There's a banner explaining that people who take the shuttle to Sanur, Kuta, and Seminyak can be dropped at their hotels. For every other destination, they'll leave you at the city center.

The travel was ok. Boat left in late and arrived late. In the pier it was the caos. There’s not people to help you to take your luggages. The trip was nice

The boat itself was fine, but it was 1 hour late. Also the crew is unorganised and on our way to Gili they lost the luggage of one passenger. The trip could be better organised.

Shuttle to padangbai was fine. The driver was wel on time. The boat to Gili T left 30 min late and it was quite hot inside. Not overbooked, everyone had a seat

Boarded the boat 1 1/2 hr late and the taxi transfer took more than 2hrs

1.5 hour late and then the boat broke down for an hour in the middle of the trip. Boat was overbooked so there were 20+ people standing for 3 hours from gilinair to Padang Bai Bali. Boats AC barely worked and the boat has no windows. Thermostat said 31 the whole time. When we got to Bali all the Ostina Transport people were lying and saying the trip takes 4 hours and you need to take a taxi. Ignore everyone just sit in the free van and eventually they will give up and take you. Driver refused to drop people off at their hotels and only stopped at central Ubud Shuttle bus also had no AC. 2 stars because we didn't crash and they were able to fix the boat.

When we got to the pier, we got told that they overbooked our ferry, and we had to go to another company to get a seat. After a bit of a wait, we got that sorted out. However, when we got to Padang Bay, we were told that we had to wait at least 1 hour for a shuttle bus. Mind you, at this point it was about 14:15, and on the tickets we bought, it said we would be in Ubud at 15. We know that a delay is very common here in Bali. We did not, however, expect what the app called “taxi” to be a shuttle bus that we had to wait more than an hour to get on. After explaining the situation multiple times to the worker, they put us in a car to Ubud. The drive was fine, but the driver did not drop us off at our hotel. He dropped us off mid-town and we had to get a grab to our actual hotel..

Completely my fault, but they changed the taxi pick up time from 7:30am to 6:30am, and had told me this in a email the night before, however I did not read this email! So completely missed the taxi and boat, as once I had made my own way there, the boat company was nowhere to be seen. Would recommend the boat I used ‘Scoopy’ good service with a spacious boat! I’m sure they are good as well, but just check your emails next time!

Was late, transfer was very confusing people trying to rip you off

The ferry departed 40 minutes delayed. But that’s an organization problem they told us, because there are many ferries that depart at the same time but there is not enough space at the harbour for all boats. The boat ride was smooth, the seats were comfy and most of the time the aircon worked. The first stop was Gili Trawangan, after that gili air and the last stop was lombok. The boat ride took in total 2,5h instead of 1:45 plus the 40 minutes delayed departure. All in all it’s one of the better ferries I think.

The trip going there was fine but coming back home the driver kept arguing that he is not dropping us at our guest houses which it clearly stated on the ticket- coming from a long boat trip you do not want any back and forth like that

The driver was on time and took us to the boat agency in Padang bai with no issues at all. Then the boat was meant to leave at 9:30am, but we left closer to 11.00am. From what we could hear at the harbour was that Ostina is always late. The boat was ok, not much movement as the sea was calm, however, no windows, they were covered and you couldn’t see outside, and aircon only worked for those sitting on the first row, so it was very warm inside without air. Everything with 12go worked well :).

They got delayed for almost 30 min. Just 1 small port for all the companies

Aircon working on one side of boat. Boat left on time. Was quick trip. Went smoothly. no frills. Good price. This is not a luxury boat. Normal boat.

Check in was easy, departure 30min past schedule & arrival with 1h delay since we did 3 stops to pick up more pax. Boat itself came with decent legroom comparing to others, but it was unbearably hot inside. A/C was barely working, and windows can't be opened. Avoid if you can't stand excessive heat, but it wasn't the worst experience around here.

Starts 30 Minutes late and we paid for a Transfer to our hotel and than in padangbai they told us that it would take 3 hours (for 50 Kilometers)

It’s not acceptable to have an overbooked trip. People had to go on top of the boat, but there were 1.5 mt waves that day so there was a Man Overboard situation that could have been dramatic: fortunately he wasn’t alone and the boat turned to rescue him. Still it was a scare for everyone. Security can’t be jeopardized.