Jolly Travel

VAN almost crashed. The driver drove very reckless and overspeed.

They did the job. In addition we had 15 min stop on a wonderful beach. I saw some claim about this stop. What is the purpose of their journey? We are here for beautiful landscape, no? I recommend.

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In general everything was fine. Boarding was messy and slow. After arriving on the pier - for transfer to the van- noone told us that we need to find the agency who sold those tickets to us, for further going to Krabi, that's why we were roaming and.sidnt know where to go

The appointment at the hotel was for 8,30 in the morning.The minivan arrived at 9,15 and there was no space on board.Two hours ion the road was terrible.

Nett und Freundlicher Service, wurden vom Flughafen, zum Speedboot und danach zum Hotel gebracht :)

12go asia has very bad service: 1: the speedboat was a different one than booked. Since some speedboats have very bad ratings, the choice of speedboat is important. To change that without consent is not acceptable, however once you book, you don't have a choice. 2: we tried to change the pick up location to a different one. We paid the extra money for service, so we received an answer. The cost of changing the ticket was 320 baht! So we decided to take a taxi to the location on the ticket because that was cheaper. Why did I pay money for service, when using the service will cost you a lot again?

everything perfect, except for the very long road trip, before my arrived in Aon Nang the driver left people in 2 different airports.

The ferry was really fast and the bustrip was fine. We booked the hoteltransfer but when we enter the bus they said we need to pay more because the hotel was too far away. We booked this before so they had the time to contact us about that the transfer will cost us more. I really dont like the way they did it.

On time and very fast. The speedboat was too packed, perhaps overloaded. Very stuffy and hot inside the ferry. The driver of the van was very helpful to send us to our hotel.

The minibus part of the travel went smoothly. The driver was on time and friendly. However, if you are booking this journey, you should know that you will arrive at 3pm and not 12.30 as advertised as the boat stops at 2 islands on the way. In the boat it is hot and crowded, and when you woke up at 5am you honestly just want to get to your destination and not make two stops on the way "for sightseeing" as they say...

As expected. We coordinated except for the bit where you have to exit the ferry terminal and go search for the travel agency to make your connection to the next destination. But now you know that and your expertise is going to be Fantastic. Have a great trip :)

5 because of the service! I make my booking on the wrong date. I was waiting until the pickup time and I discovered the mistake.. I call them and 10min after someone came to pick me up. No additional cost.

In total all was fine and we reached our destination, but we arrived an hour later than planned, because we didn‘t get the booked ferry. The driver for the Mini-Van has had a wrong information concerning our group size (two instead of four), but managed ist well.

The trip in general was good, above all punctual, but We didn't like that Jolly travel had never explain anything about the trip. We at the begining of the trip We felt worried because We didn't know how long would take the trip from Krabi town to the Pier. I think they must to improve the comunication with the clients and the drivers have to explain well the times and the itinerary. In the other side the trip was good and We arrived at 1.30.

Everything worked great. They exspected us at the airport and brought us directly to the van. We had a delay at the peer but that was not 12go's fault.

I thought we would get on a boat wich would depart from Ao Nang or Krabi. But you get a van from your hotel and drive to Pak Bara from wich you will depart to Koh Lipe(pick-up 06:05 / drop off 10:45) With the boat we docked @ Ko Tarutao and Ko Khai (i dont know why and thought it was a waste of time) We arrived @ Koh Lipe @ 14:30 (hour later as planned according to the website) Van driver was a nice guy, and the people @ the boat were friendly.

I booked the trip from hatyai but had to change my plans 2 days before the scheduled trip, going to ko bulone from trang instead. I contacted Jolly Travel directly, and despite the "no refund" policy stated on 12go, they readily accepted to change our departure point for no extra charge. Pickup was efficient: the office in trang was already informed, and the driver had a sign with our name. Trip was smooth. Only reason i'm not putting 5 stars is that in pakbara we were handed tickets for Ko Lipe instead of Bulone (we did arrive in the middle of a lot of people going to Lipe, with the boat leaving shortly, so it's quite understandable). I noticed the error, it was corrected without problem.

Voyage parfait! Bien organisé, a l heure et rapide! Nous avons mis 1h15 au lieu des 2h annoncées! Au top !!

Leider sehr voll und zwei unnötige Zwischenstopps.

Took longer than expected. Wasted an hour driving around krabi with the driver running personal errands and stopping to eat several times. Three buses instead of one leading to missing original speedboat booking. I made allowances for songkran but still an elongated journey

All went smoothly with good communication from Jolly Travel. Comfortable bus and fast speedboat.

They arrived early, with the heat outside the airport, it was appreciated

On time. Dropped off at my desired destination. Van was spacious and clean with air-con. Would use again.

Ko Lipe is an amazing island in the beautiful Tarutao national park. Don't be put off by the mild complexity getting there. The English information along the way is not great but the staff will help you, just keep asking where to go and they will point you in the right direction. Here is some notes on our trip April 2022 you may find useful. --------------------- What to know in advance: -This route is not suitable for wheelchair users as is. Definitely make contact with the operator if you have access needs. -if you are prone to seasickness it can sometimes be rough on the boat. Def bring preparations like ginger tablets. -Do pack your own water and snacks, be prepared it's quite hot on the boat with the lifejackets on, and hot at the concrete areas of the pier. There may not be time to purchase water on the way. -Bring the smallest bag possible, moving large heavy bags in the heat of the pier and sand on the beach are not fun. It's also challenging to fit large bags in the minivans and motorcycle taxis. If this is part of a longer trip and you cannot avoid having a big bag then reccomend you either: --stay a night either side in hat yai and pay for a friendly hat yai hotel to look after your bigger bag, just take needed things in smaller bag --pay for an extra seat on transport to and from the island to ensure the minivan can fit your bags. -Ko Lipe has (open in April when we went) several pharmacies, a 7-11 and many other shops. Things like sunscreen, mosquito repellant, water, booze, masks, shampoo can all be purchased there. As well as hats, swimwear, sunglasses etc. Shops are open in the evenings. Prices are a little higher than the mainland but it's not crazy. -Many shops on Ko Lipe only take cash. There are ATMs but one night they were all broken, this happens from time to time apparently. Recommend you take 150 percent the cash you think you need and pay card in the places they do accept card to conserve your cash. -you absolutely do need to print the 12GO confirmation (just the first page). You use the paper several times on the trip. -take beach shoes and normal shoes. -your accomdoation on Ko Lipe should have a way to get you from the pier to them. If it involves calling a phone number on arrival ensure you have a way to do that. We had 4G reception with DTAC Sim on Ko Lipe and used Skype to make the call. --------------------------- Getting there: -Ignore the 3-4 hour travel times listed on 12GO. I would psychologically prepare that it's 3/4 of a day of a travel all up. But it's worth it as long as you plan to spend 4+ days on Ko Lipe. -We booked 0930 hotel pick up. The minivan will also go to several other hotels. It didn't come to ours until 0950. There is no text message with pickup time or anything but I think you could call the number on your confirmation if you were concerned. -The minivan is air conditioned and about a 2hr drive. If it's full you may have your small bag on your lap or between your feet The drive was smooth but as other reviews have noted the driver crossed the lines to overtake a lot. Oncoming traffic simply got out of our way. (Same driving with a different operator the other way, but otherwise I experienced good van drivers in Thailand so not sure what is different about this route) If this kind of driving makes you extremely anxious then it might be worth making your own way to Pakbara pier in a taxi. I would aim to get to the pier 30-45 minutes before your boat leaves. -At the pier we dropped our bags at the main pier entrance and one of us waited there. The driver took me to the office of the boat company (only 50m away) where they -wrote the pier number and desk number on my booking confirmation -gave me stickers to wear and for our bags that said 'Ko Lipe' -These transport company offices all have signs that should match the tour operator description on your 12GO confirmation. -Then back at the pier entrance went through vaccine control. We showed our euro vaccine confirmations no problem. -You then walk about 60m to the dock building. You go through a desk where you pay 220 baht each for your national park entrance tickets. Keep these tickets in your wallet the entire time on Ko Lipe you will probably need them. -Then in the building find the check in desk of your boat company. They will give you a boarding card which has a color and a number, and they should give you a boarding time. Annoucements are hard to hear so go back and check with the desk if you are confused when you should be boarding. -The building is air conditioned with a small cafe to buy water, I also bought a plastic wrapped crossiant here which was stale. Reccomend you change into your beach shoes here as when you get off the boat next few times it may be straight onto a beach. -Then when it's time to board your boat your color should be announced, also keep an eye on others holding same colour as you. -You go out to the dock, they will take your bags and then you line up roughly in the order of the numbers and board the boat. Someone may look at your national park entrance ticket already. There are passport signs but passport was not needed for us. -The boat journey is about an hour and a half with two 15 minute stops. Both stops were at amazing islands in the national park, not sure what other reviewers were complaining about. Take some photos. At the first stop is proper bathrooms, second one has no facilities. Keep an eye on which boat you are, pretty informal system of waving and running around to collect people when it's time to leave. -At Ko Lipe you will get off on a floating dock directly onto the beach. They will bring your bags onto the sand. Some resorts will have people waiting, others you will have to call for pickup or get a taxi. There are several ferry drop off points on Pattaya beach so use the name of a nearby building to inform where you want to be picked up. Congratulations you made it! Check in, take a rest and get down to a western facing beach for sunset (access sunset beach through Bayview sunset resort or North point beach next to Zodiac bar) and then head to walking st for dinner! ----------------------------- Getting back: Was very similar to getting there. -Again ensure you have water can be hot on the ferry and stifling in life jacket and mask. -The booking confirmation this time had a map of where the ferry leaves but it was innacurate (maybe they move the floating docks?). However the name of the dock was correct and the motorcycle taxi driver understood this. Def get there 15 minutes before and use the bathroom. -This time the tour operator did not match the name of the boat company, but there was only two check in desks so not a problem. Show your confirmation at the check In desk, they will point to where to drop your bags and give you coloured numbered boarding passes again. -The ferry made no stops this time. went directly to Pak Bara. -After getting to the main dock carpark we found our tour operators office on the other side. We brought our bags there and they pointed us to a van, this time we waited about half an hour for another person to join. -This person was delayed because apparently their boat broke down! So they found us another van. -Same 2 hour drive and dropped off back at our hat yai hotel. Van took a 5 minute toilet break on the way. -We stayed the night in Hat Yai to take a lunchtime flight out next day. ---- Next time: -We stayed in hat yai either side and this is definitely the low stress option if you have the time. -Next time getting there I think I will get an early flight to Hat Yai and go straight onto the Ko Lipe transport, however it will be a very long and exhausting day of travel with flight, minivan, ferry. -Getting back think it could have been stressful to try and go directly onto an afternoon flight. Given the flexible waiting time at Pak Bara for the minivan, I would not get a flight out of Hat Yai airport where I had to be at the airport before 2pm without confirmation from the operator this is possible. ------------ Sorry if the formatting makes this review hard to read! Looks like the review platform takes out the line breaks

It was my second time of using 12Go, so g

Too ma y ppl on the boat - sitting in one row 5 ppl!! - 2 stops too long - arrive after 3,5 hours!!!!!

Quick and not overbooked

All as planned

The bus driver was driving crazy. It was very bad rain and he was driving way too fast and overtaking in dangerous areas. Another mini bus driver even stopped at traffic lights and come to tell him to slow down. It was dangerous.

It departed later than the scheduled time, the passengers are cramped up on the boat, and the most annoying part is the 2 stop overs on the Islands that is not necessary, its not even a drop off or pick up point...if they want the passengers to see these Islands, 10 minutes is not enough it is just a huge hassle to go off an on the boat again so better not do it. JUST A WASTE OF TIME AND ENERGY.

Good

Excellent price for ferry and mini-van combined. Courteous personel and arrived on time for both. Highly recommended.

The ride and transfers and staff were good, but none of us knew that we would be stopping at two islands on the way from Hat Yai to Koh Lipe for no apparent reason whatsoever. We were then an hour later arriving at our destination than was advertised. The reason I booked this was because of the timing. They should advise when booking that there will be two stops (they say 15 mins but it’s double that each time) made in the East and adjust the arrival time.

The boat was overcrowded. Not only was it uncomfortable but it was also dangerous for passengers. I'm giving it more starts than the other company because this one had slightly fewer people than the other.

Perfectly on time and comfortable journey. Stopped at 2 islands and we had 15 minutes to enjoy and take pictures, making it seem like a touristic journey instead of just a transfer.

Good overall, Driver was 30 minutes late

Overall, we were very pleased with the service we got from Jolly Travel. The boat from Koh Lipe to Pakbara Pier was quite cramped but was okay. The transfer at the pier was very quick and easy to navigate. The van from Pakbara to Krabi was very comfortable. Both drivers of the boat and van were exceptional and we thank you for making this trip a pleasure!

The booking experience with Jolly Travel was okay and the driver was at the airport on time wiating for us. He waited quite a long time before he left the airport which meant we left a bit late. He then drove like a madman to Pakbara Pier. I had my 2 children with me in the van and I honestly didn't think we would make it alive. He drove so fast, nearly crashing into several vehicles. I was not very happy at all & will not use this service again. The speedboat stopped at 2 islands which meant we arrived at Koh Lipe very late. We even had to wait a very long time on one small island as the customers just took off and walked around the island The staff need to be precise about how long people have on the islands if they are going to stop. The journey was quite brutal as we were very packed in and my daughter really suffered as a result. Overall it was not a very nice experience.

No sufficient seats on speedboat

All went well.

3rd trip with 12go Asia, 3rd five star trip. Departure and Arrival Time was perfect. The trip was really good. Really impressive work, congrats.

All was fine. I recommend.

We had to pay 50 THB per person to get to the speedboat. We were picked up at 1 pm by the longtail boat, the speedboat arrived at 1:40 pm. We were dropped of at 2:45 pm at Koh Lipe directly at the beach.

Perfect service

Well organized, arrived before schedule

Tres bien .on nous a bien dirigé et malgré le retard de l avion on nous a attendu. Personnel très sympathique.

Almost 1h delayed.

Boat trip was a breeze but we were surprised it only went to Pakbara, then van the rest of the way to Krabi (a few hours). That said, the van ride was surprisingly comfy. And, it was on credit since 12Go and Jolly were good enough to do so after we missed the ferry we'd booked the week before because our flight connection was too tight (but that's another story...) ;)

The travel was ok, the car part was confortable. But the problem is the language. I didn’t know how would be the travel. There is no informacional here e there they say either