AP
Andreas PThe 2 hour trip turned into a 3 hour trip
Otobüs Limousine, Ray Limousine, 5 Haz 2024
P
Pascal Vehicle was 30 min late. No notification or apology. At the time I was the first passenger who got picked up.
Minibüs Van 9pax, April Adventure (April Adventure), 5 Haz 2024
OB
Okke BThe ride was great, the only problem was they were a bit late. Overall it was very nice
Otobüs VIP 11, Sapa Discovery Travel, 3 Haz 2024
AW
Amy WBus was due to arrive at 4.45, at 3.15 they asked us to come early to leave at 4, we then waited around and were told it was late and would come at 5.30 but this did not happen. The driver kept lying to us telling us he’d be there in 5 minutes, 2 minutes, 7 minutes etc. In the end we waited for 3 hours when the bus finally arrived for it to only drive us 5 minutes down the road and drop us off at a bus station where we then had to wait again. In the end we didn’t leave until 8 (4 hours after we were meant too) in a car which then dropped us to another mini bus on the side of the road. All in all a mess of a journey, wouldve much rather they just told us there was an issue and to come back in a few hours.
Although I do have to say the customer service I got from Thao Bui via WhatsApp was really great/helpful, she was trying to resolve the issue and speak the driver to get a solid answer. She also offered a 50,000 refund per ticket for each of us for the inconvenience which we really appreciated!
Minibüs Limousine, Luxury Van Limousine (Luxury Van Limousine), 2 Haz 2024
SK
Slavena KVery pleasant trip from Ninh Binh to Hanoi. The train was on time, the staff was very kind and helpful.
Tren #HÐ2 Sadece 2. Sınıf Klimalı koltuklar, Vietnam Railways (Đường sắt Việt Nam), 12 May 2024
JJ
Jean JPlease notify us a day in advance to confirm that the bus will depart an hour later than scheduled. On the actual day, the bus was delayed by an additional 20 minutes, and the driver paused for a 30-minute lunch break shortly before reaching Hue, despite our warnings that this would cause us to be late for a tour that was scheduled to start in under an hour.
Minibüs Limousine 9, Duc Duong Bus, 1 May 2024
GK
Georgina KGreat driver, really friendly and welcoming from the start. Even dropped me off at my hotel, rather than the drop off point. Comfy and great service - turned up exactly on time - thanks! WhatsApp support was also great and so efficient.
Minibüs Van 9pax, April Adventure (April Adventure), 29 Nis 2024
DS
Daniel SThe driver didn’t let us choose the seats, he said we should stay in the back of the van. All the seats were empty at that point. We said that my girlfriend is pregnant. But he still refused. And afterwards he went to pick up two couples from a hotel. He basically kept the good seats for “more important” people from a fancy hotel.
Minibüs VIP 9, Huong Giang Limousine (Huong Giang Limousine), 24 Nis 2024
M
Maria there was an hour delay
Tren #SE2 Sadece 2. Sınıf Klimalı koltuklar, Vietnam Railways (Đường sắt Việt Nam), 23 Nis 2024
S
Shani Good journey! The driver offered to pick us up from my hostel as it was in distance of the meeting point. Arrived on time, and dropped off at Hue on time. Quick and efficient journey to Hue.
Otobüs VIP 16, Vietnam Explore Travel, 17 Nis 2024
