Z Pratunam Travel Mart do Surat Thani

The driver drove so close to the vehicle’s in front, he had to push the brake almost every 10 second. Once he had to hit the brake so hard that people woke up in big panic, and belongings went everywhere. Luckily no accidents occurred - the function of the brake-pedal turned out being useful :-/ 1. note: Now it finally makes sense why they try to add on a travel insurance, for a bus trip. 2. note: Remember to put on your seat belt. At 1 AM he stopped the bus, turned on the lights in the cabin, woke everybody up and yelled out loud that now was eating break. In the middle of the night, while everyone was a sleep. - what the f is going on. However, the bus was very comfortable and clean. The staff (and the owner himself) at the office was informative and friendly. But once the bus arrives and the operation changes from purchasing tickets and getting informations on how to check-in - everything changes. You are being yelled at - you dont get any informations - you have to hurry, to fit their time schedules. We also bought an extended ticket from Surat Thani to Khao Lak directly from the operator at their main office. The owner told me it was the same company that operated for both busses, so there was no problem. He said a van would take us on the second trip once we arrived at Surat Thani. We had a “VIP” ticked, so we expected just descent comfort and service - or maybe just not to be yelled at… We traveled with our 6 year old kid, and came directly from a shitty bus drive, with almost no sleep. The van worse “service” experience we have ever had (I’m 40 and have traveled a lot). A mad little Thai guy yelling and being super stressed was our new driver. Well, same company - “VIP” tickets - decided to believe it was just a normal human being having a bad moment. The minivan was old crap - we were stacked together inside like cattle’s. After half an hour (of crazy speeding) we stopped - again, no informations prior to this - and was ordered inside of an even older bus - now managing travelling suitcases for the third time… This bus appeared to be a normal route-bus with lots of stops and local people hopping on and off. Very tired, and very confused, we once asked if we could go out and use a toilet, as it appeared the driver had stopped the bus to take a cigarette-break. I was told “no, only 40 minutes to next stop”. So my 6-year old had to do his best, not to piss his pants for 40 more minutes. Finally after 40 minutes, the bus stopped at what appeared to be a central bus point with food court and toilets. I asked how how long time we had, and the drivers helper (yes they were 2 persons) said “we leave in 2 minutes” - so leaving travelling suitcases and everything else behind in a bus where they do not care about you, we were in a mad hurry, to find the toilet, get stuff done, and get back to the bus. And we managed it in time. Now still feeling like shit after a horrible night and morning, hungry as well, we sat in the bus for 10 more minutes, as the driver was still on a break and appeared to have a nice conversation with a lovely female colleague at the bus station. Many cigarettes consumed, a lot of laughter. - looked nice. So I went out and asked them, if they were waiting until 10:30 (we came around 10:05)as there was a sign saying 10:30 for the bus line “Suray Thani - Phuket”. Once again he said “no, leave in 2 minutes” I told him it would be nice if we could tell the passengers that everyone can have a break, not just the driver. When being confronted with this lack of service, they suddently could not speak English anymore. A couple of seconds after, it appeared that they realised the stupidity. Now they acted as if I was invisible

We arrived at the bus Terminal 2hours before departure We gave the email and received the papers... But after a while i was asking for our bus and the staff told me this was the wrong ticket or booking So it was frustrating to get another bus to surat thani which had no charding options for cellphone.... At arrival after 10hours no akku/battery on phone..... We got blankets and water with some pack of Sandwiches and juice Very smelly bus (urine)

Despite the 2hr delay because of storm in Bangkok we enjoyed the experience of the overnight train to Chaiya.

Too cold, too lightly for sleeping

The upstair bed had no Window and i didn't know. I would have choosed a better place. No place for siting...eating.

Great service and very comfortable