MO
Miguel O1) Location of the shop is inaccurate, it is across the street in the shop called Hanh Cafe(not Queen Bus Cafe). The location pin both in Grab, Google Maps, and the PDF file is wrong, it is across the street, and I spent 10min looking for it. Good thing I was a little bit early.
2) The bus is not on time and parked for 10min along the way. I don't mind the time though, it is not important to me.
3) This is the important, the elderly lady staff is rude and non-communicative. I understand that maybe her English is limited, but a Queen Cafe bus arrived at the shop going to Hanoi(I'm going to Hue) at the time of departure(2:30PM, departure to Hue is actually 2:15PM), and I asked her if that is the bus going to Hue as it is possible that the Hanoi bus may stop by Hue, but I don't know, I'm not sure. So I asked the lady if that is the bus, and she treated me like she doesn't hear or see me? I panicked as they are boarding the Queen Bus at departure time, and the lady staff doesn't confirm yes or no if that is the bus I'm taking. It doesn't need English to say yes or no. She even gestured that she was annoyed that I was asking, it's so frustrating. So a guy came by and used Google translator and said there is a car coming to get me to the Queen Bus. But then in 10min, another Queen Bus arrived going to Hue. Everything was smooth after that. It's also frustrating that I can't confirm from the lady if the online ticket I'm holding is valid or not. Stressful. A little bit of empathy and accomodation for online customers to give them assurance and update on those digital tickets they are holding.
Autobus Sypialny, Queen Cafe Bus (Queen Cafe Bus), 31 maj 2024
SK
Slavena KVery pleasant trip from Ninh Binh to Hanoi. The train was on time, the staff was very kind and helpful.
Pociąg #HÐ2 Tylko fotele w 2 klasie z klimatyzacją, Vietnam Railways (Đường sắt Việt Nam), 12 maj 2024
JJ
Jean JPlease notify us a day in advance to confirm that the bus will depart an hour later than scheduled. On the actual day, the bus was delayed by an additional 20 minutes, and the driver paused for a 30-minute lunch break shortly before reaching Hue, despite our warnings that this would cause us to be late for a tour that was scheduled to start in under an hour.
Minivan Limousine 9, Duc Duong Bus, 1 maj 2024
GK
Georgina KGreat driver, really friendly and welcoming from the start. Even dropped me off at my hotel, rather than the drop off point. Comfy and great service - turned up exactly on time - thanks! WhatsApp support was also great and so efficient.
Minivan Minivan 9pax, April Adventure (April Adventure), 29 kwi 2024
DS
Daniel SThe driver didn’t let us choose the seats, he said we should stay in the back of the van. All the seats were empty at that point. We said that my girlfriend is pregnant. But he still refused. And afterwards he went to pick up two couples from a hotel. He basically kept the good seats for “more important” people from a fancy hotel.
Minivan VIP 9, Huong Giang Limousine (Huong Giang Limousine), 24 kwi 2024
M
Maria there was an hour delay
Pociąg #SE2 Tylko fotele w 2 klasie z klimatyzacją, Vietnam Railways (Đường sắt Việt Nam), 23 kwi 2024
S
Shani Good journey! The driver offered to pick us up from my hostel as it was in distance of the meeting point. Arrived on time, and dropped off at Hue on time. Quick and efficient journey to Hue.
Autobus VIP 16, Vietnam Explore Travel, 17 kwi 2024
FS
Fuad SThe driver was super nice and cooperative throughout the ride. I definitely recommend this guy. Also, the owner of company arranged a SUV without even charging extra since we had big luggages. So far super pleased. Would recommend for anybody who wants to travel through a private car.
Taksówka Comfort 3pax, OUROS Travel (Ouros Travel), 8 kwi 2024
AS
Arvind SGood driver, but we didn't know we could have been dropped off at our hotel. Driver just dripped as preplanned OK but no communication.
Autobus VIP-Class, Huong Giang Limousine (Huong Giang Limousine), 7 kwi 2024
Y
Yvonne I was at the address which was written in the mail, but the bus left without me. So they had to come back to pick me up.
Autobus Limousine, Ray Limousine, 4 kwi 2024
