MM
Mariana MVery disappointing experience.
The pickup location was changed multiple times on the morning of our trip, causing unnecessary confusion and stress. We were asked to leave our hotel and travel to different meeting points, only to be left waiting outside in the heat for more than an hour with no clear information about what was happening.
We were originally instructed to be ready much earlier, but later discovered that the driver was still collecting passengers from other locations. Communication throughout the process was extremely poor and we were never given accurate pickup times.
As a result of all these delays and changes, we missed the ferry we were originally supposed to take. Instead of arriving at our destination at around 13:40 as scheduled, we only arrived at 16:30.
This was not a minor delay but a complete failure in organisation and communication. The entire experience was frustrating, stressful and far below the standard of service that was promised.
Dari Ubud ke Gili Air, Van Taxi + Ferry, Bali Magir Trans, 11 Jun 2026
CB
Cristina BA taxi picked us up in time at our hotel in Ubud. Everything was fine until halfway through the road he stops us and tells us that from there and to the port of Padangbai another driver takes us with another car. The new driver took a long time to arrive and when he picks us up, he goes VERY fast, overtaking without due precautions. We were about to collide with another vehicle and we were very scared throughout the way, despite the fact that when we arrived to the port there were still 40 minutes left for the boat to leave. A very bad experience. However, the boat was comfortable and very good, although we arrived at our destination an hour later than expected.
Dari Ubud ke Gili Air, Van Taxi + Ferry, Bali Magir Trans, 6 Jun 2026
JS
Julia SReally bad. 1h and 45 minutes late. Never told us way. Changed the route in the middle of the trip and added one extra boat.
Dari Ubud ke Gili Air, Van Shuttle + Fast Boat, Bali Wonder, 16 Apr 2026
MM
Magdalena MThe trip was supposed to be 3 hrs 45 min and was about 5.5 hrs, with a late pickup.
Dari Ubud ke Gili Air, Van Taxi + Ferry, Bali Magir Trans, 14 Apr 2026
NM
Nina MThe driver didn't call us before arriving at the hotel, but they called us from the reception. The boat was nice and fast. Overall good esperoence. But the timings are nit correct. We booked with option to arrive at 13:40, they told us that the boat leaves at 13:40, so we arrived at Gili Air at 16:00. So take your time and don’t book other things before arriving at the final stop.
Dari Ubud ke Gili Air, Van Taxi + Ferry, Bali Magir Trans, 18 Mac 2026
E
Eliska The driver was 2h late and I had to chase and chase and call to get any assistance or answers if and when they are coming. It eventually all worked out but it was not the best no. Made it at the end so grateful for that 🙏
Dari Ubud ke Gili Air, Van Taxi + Ferry, Bali Magir Trans, 4 Mac 2026
RS
Robert SPick up was a chaos and arrived almost 3 hours later than expected
Dari Ubud ke Gili Air, Van Taxi + Ferry, Bali Magir Trans, 4 Mac 2026
MH
Merel HRogho was a great and friendly driver!
Dari Ubud ke Gili Air, Van Taxi + Ferry, Bali Magir Trans, 2 Mac 2026
P
Peter Transport and transport driver was good, but we arrived 3 hours later than confirmed on our ticket.
Dari Ubud ke Gili Air, Van Taxi + Ferry, Bali Magir Trans, 18 Feb 2026
ZJ
Zsuzsanna JThe car was on time , helped us with everything , we were on time . Thank you Ajud .0188028648233E+34;
The ferry was late more then 30 mins , we were waiting outside.
Dari Ubud ke Gili Air, Van Taxi + Ferry, Bali Magir Trans, 6 Feb 2026
