시간이 늦어서 버스를 탈 수 없었어요. 여행사와의 연락은 정말 좋았습니다. 호텔까지 픽업해 주겠다고 하셨고, 제가 못 올 때는 여러 번 전화도 해주셨죠. 나중에 다른 버스로 바꿔주셨어요. 전반적으로 10/10점 만점에 10점입니다.
이 리뷰는 자동 번역되었습니다
I was held up and couldn't make it to the bus. The contact with the agency was great. They offered to pick me up at my hotel and called me multiple times when I didn't make it. They were able to put me on another bus later on in the day. Overall 10/10
Very ceeat service, we found the organization very good, we even had the chance to have us all dropped off at our hotel when we arrived in Cat ba.
The only negative point was that we had little room for the legs.
The bus / ferry passage went very well.
A very smiling and kind driver and staff.
I highly recommend!
닌빈에서 깟바섬까지, 버스 투어리스트 AC, The Long Travel (Du Lich The Long), 2026. 5. 3.
Yesterday we traveled from Cat Ba to Sapa, but unfortunately the experience was very different from what we paid for.
When booking, we specifically chose and paid extra for an option that clearly stated there would be no transfers and only a VIP 22 cabin bus. However, upon arrival at the pickup point, it quickly became clear that this was not the case.
We were first placed on a normal bus, and no one was able to explain when we would switch to the VIP bus we paid for. We assumed this would happen after the ferry, but instead we were put on a speedboat, which was never mentioned beforehand. As I get seasick, this was especially uncomfortable and not what we agreed to.
After that, we were again placed on a normal bus, with no explanation at all. After approximately 4 hours, we arrived in Hanoi at 19:30 and were told to get off. We expected an immediate transfer, but instead we were taken to an office and informed that our next bus would only depart at 22:00.
This meant we had to wait 2.5 hours with all our luggage, despite specifically paying extra to avoid transfers and waiting times.
The final bus did arrive at 22:00, but the total journey also took significantly longer than indicated. We only arrived in Sapa at 04:15, while the booking stated an arrival time of around 02:00.
We understand that minor delays can occur, but this situation is far from what was advertised. Instead of a direct VIP journey, we experienced:
• Multiple transfers
• Long and unexpected waiting times
• Standard buses instead of the VIP service paid for
• A significantly later arrival time
This is not acceptable and does not reflect the service we paid for. We paid extra for comfort and convenience, but experienced the opposite.
We expect you to take this complaint seriously and provide an appropriate form of compensation.
I look forward to your response.
닌빈에서 깟바섬까지, 버스 투어리스트 AC, The Long Travel (Du Lich The Long), 2026. 3. 19.
TK
Tracy K
The bus arrived a bit later than expected. We were told to come earlier to the pickup point, but in the end we arrived on time. Communication via WhatsApp was very active, the trip went smoothly, and we even got water and biscuits! They also dropped us off at our hotel.
We had a transfer from Tam Coc to Cat Ba with Daichi and everything went very smoothly. The whole experience was excellent from start to finish. The bus was clean, the driver drove extremely well, and the journey felt safe and comfortable.
We were also pleasantly surprised to receive complimentary water and snacks during the trip, which was a really nice touch.
닌빈출발깟바섬도착버스운행사는Amazing Vietnam Travel, Cat Ba Discovery, Cat Ba Limousine, Cat Ba Panorama, Daiichi Travel, Good Morning Cat Ba Bus (Good Morning Cat ba), Ha Long Bus Travel, New Way Travel, Ninh Binh Limousine, The Long Travel (Du Lich The Long)입니다.
Amazing Vietnam Travel, APT Travel Limousine Bus, Cat Ba Discovery, Daiichi Travel, Good Morning Cat Ba Bus, Green Bus Tourist Transport, Ha Long Bus Travel, Hanoi VIP Transfer, New Way Travel, Ninh Binh Limousine, Ninh Binh Travel, OUROS Travel, Saigon DMC, The Long Travel
