The worst experience ever. They changed the bus to leave 3 hours earlier meaning I had to cancel plans and rush there. Told me the wrong pick up time so the bus nearly left without me, I had to step in front of it to stop it. Commumication was awful and all staff, on WhatsApp and especially on the bus, were so incredibly rude and dismissive. I asked for a partial refund and the guy on WhatsApp threatened to cancel the whole trip and leave me stranded. Not a single apology the whole time. Man on bus pushed me, shouted and was really rude and aggressive. Then they dropped us off at 3am (should have been 7.30). The 'free hostel' mentioned was a $13 taxi ride away (or 1.5hr walk) so it was cheaper to get a cheap hostel nearby, making the 'free hostel' a complete waste. Company is so badly run its infuriating and the whole journey was the worst I've ever had. Please investigate them and remove them from the platform 12go, I'm not joking they're an absolute scam.
버스 VIP Cabin 20, Sapa Discovery Travel, 2024. 7. 3.
ML
Marea L
The Bus was Nice, but the driver drove so fast and reckless so that the Bus was shaking and it was Hard to find some Sleep.
We First had to Drive with a transit vehicle to the Bus and he just dropped us off in the middle of nowhere. Would have been nice to know that.
버스 VIP 20, Duc Duong Bus, 2024. 4. 2.
IZ
Israel Z
for some reason, once in the meeting point… someone told me (just me, not the rest of the passengers) to go with him as he needed to drop me somewhere else in his car. Was a little bit confusing and uncomfortable. So he dropped me off in a petrol station where another bus came to pick me up and I was the only passenger in that bus and they stopped on the road for more people and I was the only foreigner… and they asked me up to 3 times where should they drop me ? at least I arrived to my destination tho !
We had two beds in a nice and clean 4-Person-Cabin. The toilets were also clean. Thank you!!
기차 #SE20 VIP 침대칸 4x, Laman Express, 2024. 1. 6.
KF
Konstantinos F
We was supposed to arrive to our destination at 8 am and we arrive at 4.30 am, so we had to wait in the night. And someone was sleeping in the floor next to our cabin
버스 VIP 20, Duc Duong Bus, 2023. 12. 29.
JR
Jack R
Wasn't t bus that picked us up, it was queen Cafe.
Bus smelt really bad, which I got used to the seats were very dirty and uncomfortable. Leather was ripped on the chair, the pillow wasn't attached to the seats so they kept sliding and the recliner on the chair did not work. Also the seat I was in was none stop vibrating anytime the bus would idle.
Bus ride was relatively smooth compared to other sleeper busses I've experienced.
The bus was old and quite dirty. No possibility to charge phone and no reading light. This would not be a problem on shorter trip but this was a 12 hour ride.
버스 슬리퍼 41, Grouptour (Công ty du lịch quốc tế Grouptour), 2023. 10. 20.