바탕가스-동민도로주

티켓을 위해 줄을 설 필요가 없습니다. 여행의 번거로움이 줄어듭니다.

No need to queue for ticket. Less hassle on travel.

영어: 4월 5일 오후 2시 20분 온라인 예약을 통해 예약했습니다. 성주간이라 티켓을 받기 위해 긴 줄을 서지 않도록 선임 동반자가 있었기 때문입니다. 불행히도 엔진 문제로 탑승이 취소된 제트기가 있습니다. 오션젯 직원에게 환불을 요청했고 탑승 시간 이후에는 환불이 가능하지만 오후 1시밖에 안 돼서 기다려야 한다고 말했습니다. 제트기를 계속 기다릴지, 아니면 목적지에 확실히 도착하기 위해 다른 여객기로 가는 티켓을 사야 할지 물었습니다. 앞서 말했듯이 성주간이었고 항구에 승객이 많아서 결정해야 했습니다. 그는 다른 여객기에서 티켓을 구매하고 돌아올 때 티켓을 환불하라고 제안했습니다. 그래서 다른 여객기를 탔습니다. 4월 8일에 돌아올 때는 오션젯 발권소에서 티켓 환불을 요청했습니다. 영어: 직원들이 오전 5시 50분에 모든 고객을 먼저 처리하겠다고 말했고 우리는 오전 5시 30분에 줄을 섰습니다. 매표소에 계산원이 3명 있고 우선 레인도 있지만 우리는 우선 순위가 없습니다. 오전 5시 50분에 티켓을 구매하는 고객을 우선시해야 한다는 것은 이해하지만 우리는 어떻습니까???? 우리는 우선 순위가 아닌가요???? 저뿐만 아니라 선임 동반자가 있고 번거로움 없는 거래를 위해 사전 티켓을 구입했습니다! 4월 5일에 긴 줄을 피하기 위해 일찍 예약했고, 탑승을 취소하고 다른 여객선의 긴 줄을 섰습니다. 그런 다음 환불할 때 기다려야 합니까??? ? 뭐라고요!!!!??????? 엔진 문제 때문에 이미 번거로움을 겪었고 환불할 때 우선 순위가 되지 않기 위해 긴 줄을 서야 합니까???? 환불은 전액이 아니고 추가 요금이 있습니다. 그리고 네! 추가 요금이 적고 일부만 환불된다는 것을 이해합니다. 서비스를 개선하기를 바랍니다... 직원들은 정중하지만 이런 종류의 우려/문제/문제를 처리하는 데 훈련이 필요합니다. 그들은 환불 예약을 우선시해야 하며 환불을 위해 긴 줄을 서지 않도록 해야 합니다. 왜냐하면 처음에 우리는 편의상 긴 줄을 서지 않기 위해 온라인으로 예약했기 때문입니다.

We've booked for April 5, 2:20 pm via online booking for easier access at the port since I have senior companion for us not to take long que in getting ticket because it was holy week. Unfortunately the Jet that we're about to be board cancelled because of engine problem. We ask the staff of ocean jet for refund and he said we can get refund after the time of boarding but it was only 1:00 pm so we need to wait. We ask if are we still going to wait for the jet, or we need to buy ticket to other liner for sure arrival at our destination, because it was holy week as I've said earlier and there's a lot of passenger in the port so we need to decide. He suggest to get ticket at other liner and refund the ticket when going back. So we took different liner. When we are going back on Apr 8 we ask for a refund of our ticket at the ticketing booth of ocean jet. The staff told us that they will finish first all the customer for the 5:50am we were at the line by 5:30 am, there are 3 cashier in the ticket booth there is also priority lane yet we are not prioritize. I do understand that they need to prioritize the customer that are buying ticket for 5:50 am but how about us????? Are we not priority???? not only I have senior companion but got advance ticket for hassle free transaction! We booked earlier to avoid long queuing of line on April 5, have cancelled boarding, and took long line for other liner, then when refunding we need to wait??? ? Like what!!!!??????? We already got hassle beacuse of engine problem then when we are refunding we need to take that long line not to be priorities???? And the refund is not in full there are surcharger. And Yes! I do understand the less surcharges it part refund. I do hope that you improve your service... The staff are polite but need to be train in handling this kind of concern/issue/problem. They have to prioritize the refund booking and not to take them long line just to refund beacuse in the first place we booked online for our convenience not to take that long que of line.

The fact that I was automatically enrolled in insurance was annoying. I had to go back and opt out of insurance, a very unfriendly experience.

The time of departure was moved about an hour, and we arrived after almost 2 hours of travel, that cause to us inconvenience because w missed the boat that will take us to our brgy.. But the entire travel was safe.

smooth transaction

quick and easy

No time difference between RORO and Supercat. Store inside the boat not much food option offered.

I booked online last Dec. 26, 2025 for Dec 28 2025 11am departure however, there was no notification of the cancellation of the trip schedule involving Starlite Ferries. I only found out when we showed up at the counter 45mins before 11am. To make matters worse, the next trip 1pm was fully booked without consideration of those from the cancelled trip. We were given options which are all inconvenient such as refund (may take 3days or more on my credit card, or to wait until 3pm the next scheduled trip so our family had to eat at the pier for lunch. The overall cost of my online booking is double the validated ticket cost when they printed it out. I am so discouraged by online booking with 12GO if you do not take care of your clients.

The trip was one hour delayed

very convinient