Full Moon Party Tour

all around very good, but the busdriver did honk just too much and the toilet was awful

Great expérience, travel was great, 1 break of 20minutes. However, 1h late

Le bus était vieux et inconfortable, l’équipe moyennement sympa lais on était à l’heure

Booked late the night before for the 7.20am VIP Cabin following day (Hanoi to Sapa). Got to office meeting point around 7am, showed booking confirmation which at first they needed to double check as I assume I booked out of office hours. All fine in the end, got the ticket in exchange and baggage tag (I had one small suitcase and one hand carry). The hand carry I brought with me into the cabin. Upon boarding you have to remove your shoes but are given a plastic bag to put it in (you also bring this to your cabin). The driver didn't speak much English but pointed which cabin I needed to go to. Ended up leaving around 7.30am. The bus did stop a few times to pick up packages but not a problem at all as still arrived to Sapa on time. Space was clean, USB ports work, curtain could close to give you privacy. I'm 1.78m and just about fit, managed to sleep for a bit too (I'm quite sensitive normally). I did have a travel neck pillow which definitely helped. Halfway through the journey another staff member did check tickets. I think the bus stopped twice for snack breaks (I was only awake for one). The driver does shout out 'Sa pa' at the end to indicate to get off the bus. I was watching Google maps as well to check I was in the right area. I was worried at first reading the reviews but overall was quite surprised and journey exceeded expectations. Would do it again!

Bus ok, but driver came out of hell. No idea why people must drive like that in Vietnam but this was almost extended suicide.

하노이에서 sapa까지 6시간을 누워서 갈 수 있다는 건 분명 매력적인 교통수단이다.

Due to issues with taxis, I was late arriving to the bus station and missed my bus. Full moon bus arranged for me to be booked onto the next available bus and helped sort the issues with the taxis. I can’t recommend them enough!

Pick-up was one time (ish) but we were crammed in the back by the driver and made plenty of detours which made us 30 mins late. The bus driver also refused to drop us off at the point that was communicated and instead dropped us off at the bus station where a horde of taxi drivers tried to pick us up and tried to overcharge us. Contact with the tour operator in advance was fine, the trip itself less so.

We had a delay from 3 hrs !! Without any traffic line

The seats are not comfortable. You can't get any sleep on the bus

The bus was 30 min late and it took around 5 hours and not 3.5 hours to reach the destination as stated on 12go. The bus is comfortable and you stop often enough for bathroom/food.

Everything was good, clean and easy to find, wi-fi is missing

I was happy with this VIP sleeper, as for once in Vietnam, we had no bus changes randomly in the middle of the night. Air conditioning was good, and was able to sleep well enough. The bus was half an hour late, but that seems pretty standard in Vietnam!

Despite the bus arrived with almost one hour late, everything was great. We have bottles of water, comfortable sleeper. I recommend.

It was okay, they sold too many tickets and 4 people were sleeping on the floor on a mattress. The bus was dusty and a dirty near the window ledge and in the cup holders. The bus driver was okay.

We arrived on time for our bus that had been booked and paid for over 4 months ago. We were not contacted for confirmation like every other company so we had to message to check booking and arrival time. When we arrived we presented our tickets and we were told to wait over there which we did patiently and quietly. They loaded 2 buses of people and 2 men (one friendly and one driver very annoyed) kept telling us to get on the entire time while the lady in charge told us to wait while they argued and no communication to us so no idea what the issue was. Eventually when everyone had been on for a long time while we stood in the heat and one bus left the driver just loaded our bags and pointed to get on while ignoring the angry lady coordinating and we were put in 2 tiny spaces at the back of the bus next to the toilet with a door that banged all night. My bed had a storage space behind and was not full size and did not recline. Tv did not work. My husbands bed was broken and tilted to one side and also shorter and was above mine. He is over 6 foot! We paid for 2 adults and they gave a family big doubles each that had clearly just booked and paid as they arrived (they were charged a lot). The children were little In all this great space. We left slightly late and arrived 2 hours early and not dropped at the address we were given on the voucher and no warning to get off just yelled to wake up and everyone off the bus and the driver took off. There were no grab taxi on out app at 5am and we were not near taxis and we had no Vietnamese to call a taxi. Thankfully another passenger did speak Vietnamese and asked her taxi to come back for us as there weren’t many. A lot of passengers started walking to find taxis as nothing was open to ask. We eventually got our taxi and had to pay for the trip to where we were suppose to go. We were not staying in a hotel there so could not contact them to collect us. I was prepared for the interesting experience of a sleeper bus but they could not have made it worse if they tried. We have been on a clean unbroken luxury bus in Vietnam and we were given information and the driver was safe and informative and made sure everyone had transport at the end.

Bus was 2.5 hours late. The company (full moon) buys tickets from other bus company. Pros: they answer to Whatsapp quite fast. Cons: they get little information from actual bus company. They don't really know when the bus comes. When bus comes, they don't really have a list or check your ticket. You just run and hope it is the correct bus and there is place for you. A poor girl had to sleep on the floor because they oversold (or someone sneaked in and they didn't check). On the way they picked up a passenger who also slept on the floor. Get in quick because you really don't want to sleep on the five seater at the very back. They stopped a couple of times for toilet break. They didn't honk that much during the night. The single cabins are ok, a bit tight if you're an average built person. I slept ok. Honestly there isn't much alternative, I been told the two person cabins are worse because you end up sleeping next to a stranger or sometimes they want to make you sleep three people in a two person cabin. So just be patient and be quick when the bus arrives as to not sit near the drivers or at the back.

Great experience, but if you are taller than 1,80 cm the cabin is a little small.

Picked up on time but dropped off 1hr behind schedule. No communication during the trip as to how long the bus > ferry > bus would take. Not uncomfortable.

The seats were nice, but the buss driver and staff didn’t let us oss by the first stoop for some odd reason. So we had too pay a lot more for taxi than we needed two. Did not want to listen when we tried to explain…

Our bus was not really existing and we had to wait 1 horas to our bus

Unsafe driver. Was having phone conversations while checking some lists while driving the bus. Overtook some cars within a turn and was racing with other buses who is first. Everyone on the bus felt uncomfortable and we were happy to have reached the destination.

Came about 20min delayed - but driver and staff in a very good mood. Busses as uncomfortable as usual, driving style as well. Arrived at a gas station close to Hue where we had to exit, another Van drove us then to the main station.

Terrible. The bus never came. The staff had very little information and we didn't get any. 1 hour later they did their best to split us between different buses. The bus we were put into was full and the luggages had to be stored in the corridors in a very unsafe way. People had to walk in the bags to move in the bus (to go to the toilet). The poor staff inside the bus didn't have a place to seat because of this. We were woken up at 7 am to be put in a minibus with no explanation. However we arrived only 30mn later than planned but not without a lot of stress and tiredness...

Overall comfy seats and clean bus. Had to get a small car to the big bud meeting point but we were dropped off 30mins before the big bus arrived and had to wait under a shack to get out of the rain. Bus left outskirts Hoi an at 21:30 and arrived in Nah Trang at 7:30am. A few stops for breaks if needed. Two extra seats were sold so two locals slept on the floor in the aisle which made it difficult to use the toilet if needed.

The Bus startet over 1 hour late, with no explanations or anything. Then we started picking up other passengers on the way as well. After 20 Minutes drive we had to wait again for 15 Minutes. The driver answered some other guests very rude. A the TV as well as the WiFi we’re broke. Only good thing: the seats/cabins were comfortable and had curtains.

we’ve booked for 5 tickets, we requested 1 lower seat for my mother but end up the operator still assigned all upper decker sleeping seat for us. the lower decker seat has empty.

We arrived in time, we just had to wait for 10min for the ferry. No problem it was good.

Great vehicle and driver. But the web tell that the trip is about 1h 40m and its not true, is about 3h

Smooth trip from start to finish, dropping us close to our destination.

Don’t be above the wheels. It’s awful we didn’t sleep. When they say the bus arrives at 4, it really is and you have to leave the bus really express

The chauffour was really annoying. He heard loud Music and sang along so i could not sleep. When they changed he slept and snorred really loud.

Overall good and would book again. Given blanket was smelly and dirty and obviously used a couple of times. Staff was unfriendly but not rude. TV did not work Comfy bed, good blinds, driving style was decent.

The bus steward was aggressive showing us to our seats…Unsure what the rules are in Vietnam but there was a woman smoking below me and it just stank the whole bus. The seats are comfy but the way they drive you can’t really sleep.

Had to change the bus 4 times. Were 1 hour to late.

Clearly overcrowded bus. More passengers than seats. 2 hours delay.

I didn’t know we had to switch busses twice, but all the drivers were kind and on time, so that’s already better than other companies.

Everything good, bus started a bit earlier but I was brought to the last starting point with a taxi.

It was okay. The Bus was super tiny. We are not the largest ppl fortunately. However, we were the last ones being picked up and our Kids had to squeeze into the two seats with even less clearance compared to the other ones. I dont know what's up with that..

It wasn’t very clear where we were supposed to go or when the actual vehicle was picking us up. They changed the time I was leaving about an hour before the original departure and I had to rush to the pickup point.

we got the seats on the fourth row, seat adjustment didn’t work so we couldn’t make the bed move to a chair position, which was inconvenient. the staff didn’t care. Bus stopped many times inside hanoi to pickup passengers who got better seats even though we paid the same and had no option to choose. Bus stopped in a random station in the middle of the road without explaining for how long the stop is. The seats were clean, bathroom was ok. Staff didn’t know any English.

The bus did not leave from the bus station shared on the tickets. Instead they drove us (my girlfriend and I) in a car for 20 minutes to an intersection on an empty road and had to wait for 10 more minutes for the actual bus to pick us up. This was very uncomfortable and scary because of the uncertainty, it could have been dangerous too, but it looks like this is normal in Vietnam and Cambodia since the bus picked up other people in the middle of nowhere on a highway. I'm never riding a bus in South East Asia again.

Bus ride took longer than expected, but the driver and service person were nice and tried to pick us up and drop us off as closely as possible at where we needed to go. The cabins are spacious.

The driver drove like a lunatic, probably because the bus was not on schedule and late, one of the passengers trew up and no information on how long the stop was going to be,

Pick up was 40 min late, but we somehow arrived 40 min early. Communication was lacklustre, and only one real stop for 12 hours. Could’ve been cleaner, but the drive was good.

The bus wasn’t that bad, but it arrived 2-3 hours earlier than planed

It is noisy, especially in the back side. The beds are so confortable, but you will not sleep on it, because of the noise and the intense movement of the bus. If you want to sleep, you will choose the train.

We booked the 9:30 PM connection, but the bus was scheduled for 10:30 PM - no delay, just the times on our ticket were not correct. We were not able to pick our seats, the guy in the bus urged us to take the top seats although the ones on the bottom stayed free for the rest of the ride. Also for me (1,76m) the beds were too short.

Good and confortable ride. USB point to charge your phone. A small bottle of water is provided. No food provided. We had 1 toilet break. The bus arrived 30min late in Sapa.

The bus was over an hour late departing. It did not go from the place stated on the ticket, but an office a few doors down. If I had not contacted them about the bus being late I would not have known. The helpers on the bus treated everyone like cattle, tutting and directing us to certain seats even if we wanted to sit next to the person we were travelling with, shouting at us in Vietnamese. They kept closing our curtains again and again even though I wanted mine open so i could speak to my partner. They really needed a shower and slept in the aisles so we could not use the toilet on board. There was no toilet stop or stop to let us stretch our legs in over 7 hours. It was awful! And this was meant to be the VIP bus, what a joke. It also arrived 3 hours early despite the delay setting off, meaning we had to find a hotel for the night upon arrival at 3am.