Dee Travels Hatyai

Easy to book, driver on time, really comfortable journey, no complaints

We had some difficulty getting transport to the meeting point and the driver, Mr Wan was kind and helpful enough to coordinate with our Grab driver to a meeting point. The office staff speaks English and troubleshoot our challenges was also very good. Mr Wan's very considerate to passengers and driving was smooth all the way to Pakbara. He dropped us off at our accommodation and shared information on transportation options around Pakbara to other parts of Thailand. We're so thankful for him.

The travel was good. The sitting arrangement of the speedboat needs improvement. All seats need be front facing, not in the side facing. Side facing seats are not convenient. The speedboat started 40 minutes after the mentioned time. All other travel was good.

We arrived at Hat Yai airport at 8:30AM. We went to the checkpoint by 8:45AM and waited in the area. Several times we walked around trying to find information on our pickup and nothing more could be found. By 9:25 (our van was supposed to leave at 9:30AM) we called the number on the PDF and someone answered. Eventually he called back and said a driver would be there shortly, after which a taxi driver came over to find us. We almost missed our ferry and the ferry operator was calling us repeatedly asking where we were. Thankfully on arrival she met us at the taxi and hurred us directly to the boat, which we thankfully were able to get on just in time.

Booked online the day before departure, we met the mini van at the Hostel in Hat Yai and drove straight to the pier. The driving was ok, maybe a tiny bit too fast for my standards..

It's hard to write a review fair because the boat ride was great, but the van ride ride was average with their timings.

Disorganized - had to change pier once and then change boats as both overbooked.

I was contacted by the travel groups and they were very clear with what steps I was supposed to take.

รถตู้ตรงเวลาดีมาก แต่เรือมีแวะ 2 ที่ เลยเสียเวลาเป็นชั่วโมง แต่โดยรวมบริการดีครับ ประทับใจคราวหน้าใช้บริการอีกแน่นอน

This whole experience was brilliant from start to finish. I booked the night before I needed the journey and was not sure how smooth it would be but I received quick confirmation and clear instructions on where the pick up point was. The pdf they sent had all the information I needed including photos of where the meet point was and who to contact if I needed help. The mini van had air con and was really comfortable. We had 2 comfort breaks which made the journey a breeze. The driver was really helpful and when he dropped me at the pier he made sure I knew where I was going. The speedboat check in and journey were smooth with no issues or delays. This was my first time using 12go asia and I was really happy with the organisation and help they provide. I would definitely use again and recommend!!

Taxi was comfortable and everything without problém.

It was very smooth, no stops, very comfortable and on time.

Van was great. Tip for the speedboat: take some motion sickness pills / seasickness pills!

Very affordable for a 4-5 hour trip

very good, have a nice trip

Really well organised

Dee Travels were great to book with! Arranged an easy pick up, drove us to the pier in a very comfy van, stopped for pee breaks, and ensured we got onto our speedboat smoothly… Highly recommended, and wish I’d booked sooner instead of comparing others. Thank you!!!

Form Bangkok to Hat Yai is arrived at 7:30. I had a breakfast in front of the station. And I got in the van at 8:20. It was easy to find and the time was right.

The seatbelt was inoperable

My luggage was placed in a position on the boat where it got wet and was used as a foot rest by other passengers

Driver was early, polite and excellent in his service.

The van and speedboat were both on time. The confortable van was driven smoothly and careful. The speedboat was nearly fall, all passagers had life jacket available, the 90mm ride to Koh Lipe was mostly smooth. I was able to contact the operator with the phone number provided and warn them I would be a few minutes late due to train 65mm delay. I ended up being late 2mn and they waited for me. Still, as they would not have waited more due to the need to pick up others and arrive on time to the boat, I realize that I should have take a 120mn margin to take into account frequent 1h+ sleeper train delay. In this case, book the 10.20 van instead of the 8:30 van, even if the train is scheduled to arrive at 7:25 at Hat Yai railway station.

Ferry didn’t depart on time. While everybody was ready to board, they changed the ferry and moved all luggages to smaller ferry. Everybody had to wait under baking hot. Since they got more people than the capacity of ferry, peope got stuck. Finally there weren’t enaough life vest.

Very organised agency. Though online purchase is slightly more pricy than physical travel agency. Road trip was overall good. Driver was helpful and on time for both ways. Boat trip can be better. Staffs are helpful. It is not comfortable when the boat is fitted full capacity without social distance. No motion sickness bag prepared. Overall decent experience.

My 1st booking using 12go with Dee Travel as the operator from Hatyai to Ko Lipe. Pickup by driver was smooth as he had my name ready. Driver will take a picture of you with your name for record. Drive to Pakbara pier was pleasant. The ferry operator was Ploysiam. Ploysiam's speedboat has both front facing seats and seats on the side. Everyone has a life jacket and mandatory to wear one. Ploysiam's has my pick when compared to Satun Pakbara Speedboat club, which I took returning from Ko Lipe.

Service excellent, before i arrived at Hat Yai train station, they text me to conform my arrival time, they give good directions where to wait and Van Plate no. Smooth journey

Pick up was within the time given. Shared van is comfortable & driver is polite & helpful. The ride to Pak Bara takes about 1.5hr. Driver stops at petrol kiosk for 10mins toilet break. Arrived at the pier promptly & check in for boat to Koh Lipe. Its very straight forward & I reccomend this service to Koh Lipe.

I like Go to Koh Lipe Not to the National Park

Trip from Hat Yai to Koh Lipe - Thailand - January 2022 Booking this trip was easy (the Plattform of 12Go). I chose Dee Travel for my trip from Hat Yai to Koh Lipe. I was at the pickup point of Hat Yai Airport the half an hour before, as indicated, and the driver was already there with a sign with my name on it. The minivan was clean and comfortable. We made a short toilet break half way and got to the peer where the driver showed me where to get the boat voucher from. There too, the staff were friendly and told me which port to go to. There, we had to scan a QR code and fill out a registration form, mostly for Covid and show it to the staff, together with the proof of vaccination. We then proceeded to the peer we were told to go and received a card with a number and requested to take a seat. Punctually, we were asked to hand out suitcases to the boat staff and called to line up according to the numbers on the card and prepare our passports. Everything was very well managed and we boarded the boat Accor the numbering, however the seating on board is free to chose. I chose a seat at the back as recommended in a review. The speed boat was from a company called Ploysiam. This one was not full or overbooked as I’d seen on other reviews. There were 3 staff on board and the boat had 3 motors (which I’d also read in reviews of the motor dying mid-water). Allot of locals used this company, which is a good sign I guess. We stopped, as indicated, at two islands, which allowed for a short visit, photo taking and using the restroom, if needed. Each stop was about 15 minutes, but be back at the advised place a bit before as not to miss your onward trip. We arrived after about 3 hours - the trip being a total of 6 hours with boarding and covid/passport control, etc. In 3 day’s time, I’ll be going back to Hat Yai Airport and hope for smooth sailing there, too! :) I can only recommend Dee Travel Thailand. The way back was as uncomplicated and organized, and much faster than on the way there, as we did not stop at any islands. The boat ride lasted just over an hour and I then had to wait 30 minutes for the very clean and modern minivan who then, too, seamlessly bought me to the airport, without bathroom break. The way back for both means of transportation was very bumpy, so if you get car/sea sick, remember to bring a bag. Again, I can only recommend 12 Go and Dee Travel Thailand.

Great service, on time, very safe and efficient. Highly recommend this company.

Excellent. And customer support wirks fine.

Everything was fine but tiredness. The staffs working at the Prabarra Perrier didn't all speak English well caused some confusions on requiring perrier tax. The boat boarding process was a little unorganized, crowd and misaligned up. Wish the boat provided any paper bad in case for sea sick.

Each part of the journey is in time and according to the schedule. No delays and cancellations. There were even a few calls as a directions reminder. Recommend. Thanks very much for the convenient transportation services Kindest regards

Really great service

Minibus rid from airport to pier was fine. Speed boat stopped 2 times on route to Koh Lipe. Stopping at Turatao and Koh Khai needlessly for 15 minutes but causing a delay of 1hr. Friends arriving the next day were delayed 3hrs due to speed boat congestion at Turatao.

Great connections, excellent service throughout.

I had a little worry in transit between boat and the car, since there wasn't anyone to navigate where to go, and how to get on which car.

Le voyage c est très bien passé, bonne compagnie aérienne.

飛行機が遅れたにもかかわらずしっかりとした対応をしていただきありがとうございました。 機会がありましたら、また利用したいと思います。