JH
Julia HI booked a ferry from Sanur to Gili Air. The journey time was advertised as 2 hours and 15 minutes. However, immediately after departure, we were informed that the ferry would first stop at Nusa Penida and then Gili Trawangan before continuing to Gili Air. As a result, the actual travel time was around 3 hours and 30 minutes.
Based on my experience, there is no realistic way for the advertised travel time of 2 hours and 15 minutes to be achieved on this route. I found this misleading, as the actual itinerary was clearly known in advance.
In addition, there were significantly more passengers on board than available seats. We also experienced issues when buying drinks, as incorrect change was given multiple times, always in the company’s favor. This left a very negative impression.
Overall, the experience was disappointing. Due to the misleading travel time information, the overcrowding, and the problems on board, I would not use this ferry company again and cannot recommend it.
사누르에서 길리 에어까지, 페리 스탠다드 클래스, Starfish Fast Boat, 2026. 6. 11.
SB
Shannon BBooked with starfish but travelled with tanis fast cruise, left 15 minutes late and travel time was an hour longer. We had specifically paid a little more to be on the faster boat/fewer stops.
사누르에서 길리 에어까지, 페리 스탠다드 클래스, Starfish Fast Boat, 2026. 6. 11.
J
Julie Seats too near together
사누르에서 길리 에어까지, 페리 스피드보트, The Tanis Fast Cruise, 2026. 6. 3.
MH
Martin HCheck in good at office, transfer to lounge good, walk from lounge to boat through central building good.
사누르에서 길리 에어까지, 페리 스피드보트, The Tanis Fast Cruise, 2026. 6. 3.
HC
Hendrika CThe ac was not working so it was very hot
사누르에서 길리 에어까지, 페리 스탠다드 클래스, Starfish Fast Boat, 2026. 5. 7.
MH
Michelle HAC was broken. Inside smelled like gasoline and cigarettes. They were working on the boat while we were using it so it stopped several times.
사누르에서 길리 에어까지, 페리 고속 연락선, WaterJet (WaterJet), 2026. 4. 27.
RG
Rémy GPoor aircon, cracks on the fiber of the ship taht mooved when itting bigger waves. Not very safe on BIG waves.
사누르에서 길리 에어까지, 페리 스탠다드 클래스, Starfish Fast Boat, 2026. 4. 26.
CS
Carmen SThe boat left on time but AC was broken and trip took almost 2 hours longer than scheduled. Also water was coming in through the sides of the window as it was choppy.
사누르에서 길리 에어까지, 페리 스탠다드 클래스, Starfish Fast Boat, 2026. 4. 26.
K
Kerryn The boat was very very crowded. The air conditioner wasn't working and the window was broken so it was extremely hot and uncomfortable
사누르에서 길리 에어까지, 페리 스탠다드 클래스, Starfish Fast Boat, 2026. 4. 24.
JF
Jennifer FWhen i booked the tickets it stated leaving Sanur Port at 13:00 arriving Gili Air 15:15. A direct fast boat. That was not what happened. We arrived at Gili Air at 16:30. If we had known it was going to be a 3.5hr trip we would've been more prepared with beverages and food.
사누르에서 길리 에어까지, 페리 스탠다드 클래스, Starfish Fast Boat, 2026. 4. 20.