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Carl VMa Réservation n'a pas été prise en compte suite à un problème technique. Ils ont réussi à me mettre sur un autre créneau et m'ont donné une compensation financière ridicule (10000 VND) alors que j'ai perdu 4 heures. Les filles de l'agence ne sont pas sympathiques de tout, seul le garçon est accueillant.
De Ninh Binh à Dao Cat Ba, Bus Touriste Climatisation, The Long Travel (Du Lich The Long), 20 avr. 2026
AM
Anna MPerfect!!
De Ninh Binh à Dao Cat Ba, Bus Tourist Bus 35, Ninh Binh Interbus, 4 mars 2026
C
Cassandre En retard au pick up, confort insuffisant pour le nombres d'heures de route.
Par contre bonne communication, véhicule propre. Nous a déposé où nous avions besoin pour le drop off
De Ninh Binh à Dao Cat Ba, Bus Places, Amazing Vietnam Travel, 17 oct. 2025
C
Caroline 2 hours late
De Ninh Binh à Dao Cat Ba, Bus Express 29 passagers, Cat Ba Discovery, 26 oct. 2023
T
Terry Bus leaked , seat was broken and it was very dirty bus.
De Ninh Binh à Dao Cat Ba, Bus Express 29 + Sleeper Bus, Daiichi Travel, 9 mai 2026
SQ
Sebastien QVery ceeat service, we found the organization very good, we even had the chance to have us all dropped off at our hotel when we arrived in Cat ba.
The only negative point was that we had little room for the legs.
The bus / ferry passage went very well.
A very smiling and kind driver and staff.
I highly recommend!
De Ninh Binh à Dao Cat Ba, Bus Touriste Climatisation, The Long Travel (Du Lich The Long), 3 mai 2026
RD
Rodrigue DEveything was perfect,
De Ninh Binh à Dao Cat Ba, Bus Express 29 + Sleeper Bus, Daiichi Travel, 23 avr. 2026
PY
Pierre Yeverthing
De Ninh Binh à Dao Cat Ba, Bus Express 29 + Sleeper Bus, Daiichi Travel, 30 mars 2026
FH
Fred HPickup point changed, little idea of what bus to get from what stand...frustrating..
De Ninh Binh à Dao Cat Ba, Bus Express 29 + Sleeper Bus, Daiichi Travel, 24 mars 2026
NM
Noa MYesterday we traveled from Cat Ba to Sapa, but unfortunately the experience was very different from what we paid for.
When booking, we specifically chose and paid extra for an option that clearly stated there would be no transfers and only a VIP 22 cabin bus. However, upon arrival at the pickup point, it quickly became clear that this was not the case.
We were first placed on a normal bus, and no one was able to explain when we would switch to the VIP bus we paid for. We assumed this would happen after the ferry, but instead we were put on a speedboat, which was never mentioned beforehand. As I get seasick, this was especially uncomfortable and not what we agreed to.
After that, we were again placed on a normal bus, with no explanation at all. After approximately 4 hours, we arrived in Hanoi at 19:30 and were told to get off. We expected an immediate transfer, but instead we were taken to an office and informed that our next bus would only depart at 22:00.
This meant we had to wait 2.5 hours with all our luggage, despite specifically paying extra to avoid transfers and waiting times.
The final bus did arrive at 22:00, but the total journey also took significantly longer than indicated. We only arrived in Sapa at 04:15, while the booking stated an arrival time of around 02:00.
We understand that minor delays can occur, but this situation is far from what was advertised. Instead of a direct VIP journey, we experienced:
• Multiple transfers
• Long and unexpected waiting times
• Standard buses instead of the VIP service paid for
• A significantly later arrival time
This is not acceptable and does not reflect the service we paid for. We paid extra for comfort and convenience, but experienced the opposite.
We expect you to take this complaint seriously and provide an appropriate form of compensation.
I look forward to your response.
De Ninh Binh à Dao Cat Ba, Bus Touriste Climatisation, The Long Travel (Du Lich The Long), 19 mars 2026