MA
Marc AVery comfortable and clean. Driver was also very nice and stoppend on the way for pictures and Shopping.
از کرابی به کو لانتا, تاکسی ون 9 نفره, Paradise Sea Travel and Tour (Paradies Sea Travel and Tour), ۲۷ اوت ۲۰۲۶
ZB
Zoe BEverything smooth and comfortable
از کرابی به کو لانتا, ون ون, At Lanta Vacation (แอท ลันตา เวเคชั่น), ۲۶ اوت ۲۰۲۶
AM
Aldric MWhat can I say other than that the Google reviews reflect the reality quite well, and that the difference in ratings between Google and 12Go Asia is quite strange and misleading.
Our scheduled pick-up time was 8:40 am at our hotel. Since the voucher specifies that the actual pick-up time may be approximately 30 minutes before or after the scheduled time, we played along and were ready 30 minutes early.
Also, given the luggage policy stating that passengers are only allowed “one bag with fairly restrictive dimensions”, we also played along and booked three seats for two people, so that we could use the third seat to place our two reasonably sized backpacks.
In the end, at 8:46 am, there was still nothing: no message on WhatsApp, no information, no van.
So I decided to send a WhatsApp message to the number specified on the 12Go Asia voucher.
No response.
At 9:17 am, we decided to call the WhatsApp number. While it was ringing, we received a message from another WhatsApp (note on the voucher) number telling us that the van would arrive in 5–10 minutes, along with an apology.
The van finally arrived at 9:40 am. Yeah !
We then went to pick up some other passengers, which is completely normal. Out of curiosity, I asked them what their scheduled pick-up time was, and they told us 10:00 am — even though their hotel was only five minutes from ours. Hum, the difference between our scheduled pick-up times was quite significant.
I assume the company simply forgot to let us know that our pick-up time had changed. At least, that’s what I imagine happened.
We then stopped at the Krabi bus terminal to pick up some locals. Again, no problem : this is mentioned on the voucher.
However, you have to bear in mind that the Krabi bus terminal is not the only stop: there are multiple bus stops along the road to Koh Lanta.
The problem is that they seem determined to fill the van to capacity. As mentioned in other Google reviews and 12goAsia, passengers sitting behind us ended up having suitcases under their legs. Luckily, we had played along and booked our third seat. Yeah !
Obviously, when you’re transporting tourists, they are going to have luggage, so this luggage policy seems rather strange. Why not.
Another issue is that the van is also used for deliveries. It was carrying various parcels, some of which were quite large, taking up additional space inside the van.
So, on top of the frequent stops at bus stops, the driver also had to stop to pick up parcels and, of course, deliver them.
Finally, we had to change vehicles about 15 minutes before reaching our hotel so that they could finally drop us off. (Why not, I guess.)
With all these little complications, we ended up arriving at our destination two hours later than the original arrival time stated on the voucher. We didn’t have anything specifically planned, so it wasn’t a major issue for us, but it’s definitely something future passengers should take into account.
Aside from all of this, the lack of communication, the lack of clear information about the frequent stops ( particularly the parcel pick-ups and deliveries, but a very kind local passenger explained to us after she was picked up at a bus stop and thank you to her !) and, the lack of professionalism, the journey itself went well.
The driver was friendly, drove safely, and we eventually arrived at our destination. However, the lack of communication at the beginning was quite stressful, especially when we had no idea what was happening.
The purpose of this review is to help the company improve and provide a better service.
Consider this constructive feedback.
از کرابی به کو لانتا, ون ون, Jijie Tour and Travel (จีจี้ ทัวร์ แอนด์ ทราเวล), ۲۳ اوت ۲۰۲۶
NM
Nino MEverything went well, we arrived early and they put us on an earlier van.
Air-conditioning was not very good and we were dropped on a road, while other passengers were delivered right to the hotel. We had to cross two roads (no official designated crossing and very fast cars) with heavy bags. I wasn't happy. Will chose a different operator on the way back.
از کرابی به کو لانتا, ون ون, Black Tiger Tour, ۱۴ اوت ۲۰۲۶
GW
Gerhard WThe Bus was too full with the pagage
از کرابی به کو لانتا, ون مینیون, Phantip 1970 (พันทิพย์ 1970), ۱۳ اوت ۲۰۲۶
PC
Peter CFirst of all the driver was going a bit too fast, at times twice the speed that he was supposed to. Of course this meant a shorter drive, but it wasn’t comfortable especially when the roads weren’t that good. Also we were supposed to be picked up at 11:40, but were contacted via WhatsApp and asked if 11 was fine, which it was, but at 10:35 we got a call from our reception and was told that the driver was already there waiting for us with the car full of other passengers. This meant that we had to rush out.
از کرابی به کو لانتا, ون ون, Jijie Tour and Travel (จีจี้ ทัวร์ แอนด์ ทราเวล), ۸ اوت ۲۰۲۶
KT
Katemanee TVan got full seat and cramp , driver drove fast not smooth even we got there safely , driver charges more outside trip.
از کرابی به کو لانتا, ون ون, Black Tiger Tour, ۶ اوت ۲۰۲۶
PR
Paul RPick up was early no hassle and got us to the resort almost an hour early 👍.
از کرابی به کو لانتا, ون ون, Black Tiger Tour, ۲۹ ژوئیه ۲۰۲۶
EG
Emily GMeera was brilliant - very professional and very helpful!!
از کرابی به کو لانتا, تاکسی SUV 4 نفره, At Lanta Vacation (แอท ลันตา เวเคชั่น), ۲۴ ژوئیه ۲۰۲۶
TS
Tracey SIt was great, smooth. We made a lot of stops and our driver took us to the wrong hotel but he was very apologetic and bought us a snack.
از کرابی به کو لانتا, ون ون, Black Tiger Tour, ۱۷ ژوئیه ۲۰۲۶
