C
Caroline Staff at pick up point were not helpful at all, I asked when we arrived if we were still due to leave at 10.30am to which the lady said yes. We didn’t end up leaving until 11.30am with no explanation, we kept having to find staff to ask what was happening and being told “soon, soon”
On the bus the staff also were not friendly, we were given no tickets and had no idea where we should sit and were ignored completely with no eye contact.
My seat did not recline and both mine and my partners usb port did not work.
We did however arrive only a little after our given arrival time and the ride was straight forward once we got on.
λεωφορείο VIP Cabin 20, Sapa Discovery Travel, 4 Μαΐ 2024
C
Carolin I booked it really last minute and everything went good. Bus was more or less on time and arrived about an hour early. The "beds" are about 1,7 m long so if your taller it's probably not comfortable... We ended at the right spot.
λεωφορείο VIP 32, Grouptour (Công ty du lịch quốc tế Grouptour), 14 Απρ 2024
CM
Claudio MFirst things first: we started where we should have, arrived where we should have, both on time, and travelled with the VIP bus that we paid for. Only in between Sapa and Ninh Binh at 2 am we were dropped in the middle of Hanoi for a bus change that arrived 2 hours later. This was not scheduled (or at least not advertised) and the help desk through WhatsApp was basically useless. We just hoped that the second bus would arrive but there were no sign there nor any signal, so it was basically hope for 2 hours.
λεωφορείο VIP Cabin 20, Sapa Discovery Travel, 12 Απρ 2024
FR
Felix RBus started 1h late, the crew was not friendly at all and we were making stops so many times.
λεωφορείο VIP 33 Sleeper , Grouptour (Công ty du lịch quốc tế Grouptour), 27 Μαρ 2024
RG
Rebecca GDeparture point only took us to another bus terminal where people had already boarded the bus. Booked for 1615 and didn't get taken to the bus terminal until then. Clearly they had overbooked / cancelled buses as there were people for 1600, 1615 and 1700 bus all told to board the same one! Initially they tried to tell us to get into a minivan, I had to re-show them my ticket with the word SLEEPER. Eventually was told to board the sleeper bus, after they prioritised boarding all of the locals who arrived after us, they then tried to put me and my partner in 1 cabin together after doing it to other people. I refused and insisted on 2 given we had paid for 2 tickets. They then allowed us into 2 cabins, and there was even 1 cabin free on the bus and I saw at least 2 cabins doubled up. The assistant on the bus was frankly just rude, and pushed me aside physically twice without saying anything. Did not speak any English and ignored our attempts to communicate with him with Google translate.
Eventually the bus set off about 1hr after schedule and after about 1hr into the journey we stopped and were switched onto another bus. There was no attempt to communicate with us at all, if they had explained from the beginning the whole journey would have been much easier to understand. The new bus driver was much more pleasant and helpful (we asked him on google translate for his number, so our hotel could call him to arrange a taxi for us at the other end, and he kindly obliged, unlike the first driver and assistant who just totally ignored us despite reading the same message. We later stopped for a break at services, along with the original bus - we were told 20min break, 1hr later we were still there as crews from both buses were sat eating food together! Meanwhile all the passengers were back on the bus waiting to go. They also stopped a few times on the way and a few locals got on and were sleeping in the aisle. Unsurprisingly we arrived about 1hr after scheduled time.
λεωφορείο VIP 33 Sleeper , Grouptour (Công ty du lịch quốc tế Grouptour), 27 Μαρ 2024
JM
James MArrives at 4am not 7am as expected, if I’d known I would have booked somewhere to sleep at the destination
λεωφορείο Sleeper 40, Techbus VN JSC (Techbus Vietnam Joint stock company), 25 Μαρ 2024
AS
Anne SThe bus was supposed to leave at 21:30, but we already left at 20:56.. We were happy we arrived early. There was a second stop were people got on & they overbooked the bus.. 4 tourists had to lay in de aisle on the ground for a 8 hour trip, instead of the VIP sleeper they booked. Really poor service as well, no body that spoke english and very agressive/irritated men.
λεωφορείο VIP 34, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), 19 Μαρ 2024
EK
Emily KOverall good experience. I received the cabins this time which were very comfortable and private. Only points off due to going to a slightly different drop off location.
λεωφορείο Sleeper 41, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), 25 Φεβ 2024
JJ
Jenusha JBus was late. We booked a VIP bus but were shifted to a "normal" one.
λεωφορείο Single Cabin, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), 4 Φεβ 2024
M
Michaela Bus was Not in good Conditions (old and used inside). The personal could not speak English and was very rude. On the way from Sapa to Ninh Binh (about 6-7 hours drive) we stopped only once foe toilet usage. But stopped several times to pick up people.
Good: the bus driver drove perfectly calm and save.
λεωφορείο Sleeper 41, Grouptour (Công ty du lịch quốc tế Grouptour), 1 Ιαν 2024
