The train was 40 mins late. The seat numbering is confusing and my seat was broken and stuck in the reclined position.
القطار #TN6 الدرجة الثانية ومقاعد مكيفة فقط, Vietnam Railways (Đường sắt Việt Nam), ٢٧/٠١/٢٠٢٣
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Tess P
تم إلغاء قطارنا بسبب الفيضانات، وهو أمر عادل، ولكن لم يتم إخطارنا، لذلك نزلنا في المحطة واستردنا أموالًا جزئية واضطررنا إلى المشي للعثور على شبكة wifi وحجز سيارة.
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Our train was cancelled due to flooding, which is fair, but we were not notified, so we got dropped off at the station, got a partial refund and had to walk to find wifi and book a car.
القطار #SE6 الدرجة الثانية ومقاعد مكيفة فقط, Vietnam Railways (Đường sắt Việt Nam), ١٦/١٠/٢٠٢٢
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Russell L
لقد كان 12go حقًا أفضل موقع حجز بالنسبة لي. اضطررت إلى تغيير خطط سفري عدة مرات وكان ردهم سريعًا للغاية (أقل من نصف يوم). لقد كانوا صبورين واستوعبوا تغييراتي عندما استطاعوا. عندما أردت تأكيد موقع الالتقاط في الحافلة اليومية الفعلية، اتصلت بهم على Facebook وبعد أقل من 30 دقيقة أرسلوا لي رسالة على WhatsApp تحتوي على موقع السيارة على الخريطة. خدمة ممتازة وفعالة!! مجد للموظفين.
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12go has been truly the best booking site for me. I had to change my travel plans a few times and their response was extremely quick (less than half a day). They were patient and accommodated my changes when they could.
When I wanted to confirm the pick up location on the actually day bus I contacted them on Facebook and less than 30 mins later they messaged me on WhatsApp with a map location of the car.
Excellent and efficient service!! Kudos to the staff.
Very pleasant trip from Ninh Binh to Hanoi. The train was on time, the staff was very kind and helpful.
القطار #HÐ2 الدرجة الثانية ومقاعد مكيفة فقط, Vietnam Railways (Đường sắt Việt Nam), ١٢/٠٥/٢٠٢٤
JJ
Jean J
Please notify us a day in advance to confirm that the bus will depart an hour later than scheduled. On the actual day, the bus was delayed by an additional 20 minutes, and the driver paused for a 30-minute lunch break shortly before reaching Hue, despite our warnings that this would cause us to be late for a tour that was scheduled to start in under an hour.
شاحنة Limousine 9, Duc Duong Bus, ٠١/٠٥/٢٠٢٤
GK
Georgina K
Great driver, really friendly and welcoming from the start. Even dropped me off at my hotel, rather than the drop off point. Comfy and great service - turned up exactly on time - thanks! WhatsApp support was also great and so efficient.
شاحنة شاحنة ل 9 أشخاص, April Adventure (April Adventure), ٢٩/٠٤/٢٠٢٤
DS
Daniel S
The driver didn’t let us choose the seats, he said we should stay in the back of the van. All the seats were empty at that point. We said that my girlfriend is pregnant. But he still refused. And afterwards he went to pick up two couples from a hotel. He basically kept the good seats for “more important” people from a fancy hotel.