The train was 40 mins late. The seat numbering is confusing and my seat was broken and stuck in the reclined position.
القطار #TN6 الدرجة الثانية ومقاعد مكيفة فقط, Vietnam Railways (Đường sắt Việt Nam), ٢٧/٠١/٢٠٢٣
TP
Tess P
تم إلغاء قطارنا بسبب الفيضانات، وهو أمر عادل، ولكن لم يتم إخطارنا، لذلك نزلنا في المحطة واستردنا أموالًا جزئية واضطررنا إلى المشي للعثور على شبكة wifi وحجز سيارة.
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Our train was cancelled due to flooding, which is fair, but we were not notified, so we got dropped off at the station, got a partial refund and had to walk to find wifi and book a car.
القطار #SE6 الدرجة الثانية ومقاعد مكيفة فقط, Vietnam Railways (Đường sắt Việt Nam), ١٦/١٠/٢٠٢٢
RL
Russell L
لقد كان 12go حقًا أفضل موقع حجز بالنسبة لي. اضطررت إلى تغيير خطط سفري عدة مرات وكان ردهم سريعًا للغاية (أقل من نصف يوم). لقد كانوا صبورين واستوعبوا تغييراتي عندما استطاعوا. عندما أردت تأكيد موقع الالتقاط في الحافلة اليومية الفعلية، اتصلت بهم على Facebook وبعد أقل من 30 دقيقة أرسلوا لي رسالة على WhatsApp تحتوي على موقع السيارة على الخريطة. خدمة ممتازة وفعالة!! مجد للموظفين.
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12go has been truly the best booking site for me. I had to change my travel plans a few times and their response was extremely quick (less than half a day). They were patient and accommodated my changes when they could.
When I wanted to confirm the pick up location on the actually day bus I contacted them on Facebook and less than 30 mins later they messaged me on WhatsApp with a map location of the car.
Excellent and efficient service!! Kudos to the staff.
Vehicle was 30 min late. No notification or apology. At the time I was the first passenger who got picked up.
شاحنة شاحنة ل 9 أشخاص, April Adventure (April Adventure), ٠٥/٠٦/٢٠٢٤
OB
Okke B
The ride was great, the only problem was they were a bit late. Overall it was very nice
حافلة VIP 11, Sapa Discovery Travel, ٠٣/٠٦/٢٠٢٤
AW
Amy W
Bus was due to arrive at 4.45, at 3.15 they asked us to come early to leave at 4, we then waited around and were told it was late and would come at 5.30 but this did not happen. The driver kept lying to us telling us he’d be there in 5 minutes, 2 minutes, 7 minutes etc. In the end we waited for 3 hours when the bus finally arrived for it to only drive us 5 minutes down the road and drop us off at a bus station where we then had to wait again. In the end we didn’t leave until 8 (4 hours after we were meant too) in a car which then dropped us to another mini bus on the side of the road. All in all a mess of a journey, wouldve much rather they just told us there was an issue and to come back in a few hours.
Although I do have to say the customer service I got from Thao Bui via WhatsApp was really great/helpful, she was trying to resolve the issue and speak the driver to get a solid answer. She also offered a 50,000 refund per ticket for each of us for the inconvenience which we really appreciated!
شاحنة Limousine, Luxury Van Limousine (Luxury Van Limousine), ٠٢/٠٦/٢٠٢٤
SK
Slavena K
Very pleasant trip from Ninh Binh to Hanoi. The train was on time, the staff was very kind and helpful.
القطار #HÐ2 الدرجة الثانية ومقاعد مكيفة فقط, Vietnam Railways (Đường sắt Việt Nam), ١٢/٠٥/٢٠٢٤